New year, new me-diator?
We are giving a 17% discount to all CIPD members on our National Certificate in Workplace Mediation course until 31st March 2017.
Unresolved and poorly handled conflicts cause stress, frustration and anxiety. And conflicts don’t just go away. They damage relationships and can lead to a loss of productivity and increased absenteeism. Let’s not even think about the wasted time and money. But here at TCM, we think differently. With 16 years hands of experience of managing conflict, we have drawn the conclusion that conflict is not the problem; it’s how we manage it.
Conflict arises from differences in needs, values, beliefs, motivations, generations, cultures, communication styles and personalities.
Human Resources professionals, just like you, are benefiting from learning collaborative resolution skills and are developing techniques for managing difficult situations and settling workplace disputes, complaints and grievances. Moreover, HR professionals who are being trained as mediators are making huge savings to their organisations and underpinning efforts to create healthier, happier and more harmonious workplaces
According to CEO of the CIPD, Peter Cheese, The HR profession are moving away from a paradigm of rules and regulations to a more person centred and values based approach. Mediation is at the heart of this new approach.
This year, try making a resolution to prioritise conflict resolution and aim to turn those difficult situations around with simple, common sense solutions.
Here are some simple tips to get you started:
1. Stop and Listen
Be open to hearing what is said and take a deep breath. By remaining calm and taking a moment to fully comprehend and evaluate the situation, you’ll have a clearer picture of the problem and a greater chance of resolving it peacefully.
2. Ask questions to identify the root of the problem
You’ve listened and heard what the other party has to say, but it’s wise to learn as much information as you can before reacting. Ask questions to help you better evaluate the situation.
Listen, acknowledge and validate their feelings by saying things like; “I see” and “I understand”. These simple phrases help to encourage the other party to relax, oppose less and be more willing to hearing another perspective on the situation.
4. Avoid blame
Once we start to blame, there will be greater resistance to resolution. Not blaming the other party allows you to be heard and shows that you are willing to take responsibility in the situation.
5. Resolve this together
Start working together towards resolution. Give each other the opportunity to express some ideas on solutions. Remain flexible. The key here is to identify a solution that satisfies all parties involved.
6. Affirm and let go.
A handshake or a kind word will give closure to the conflict, allowing space for forgiveness. Parties involved can now move forward feeling comfortable in each other’s presence. Agree together, to move on and let go.
As a resolution motivation for HR professionals. We are giving a 17% discount to all CIPD members on our National Certificate in Workplace Mediation (a saving of £339) until 31st March 2017.
The feedback for this course has been incredible. As well our testimonials and case studies you can find on our website, the comments on our social media is outstanding, take these comments, for example, from our Facebook page: see here.
If you would like to book onto our National Certificate in Workplace Mediation in 2017 you can email firstname.lastname@example.org or call 0800 294 9787. You will need to quote your CIPD membership number.