Learn how to support people to transform the way they manage conflict, change and crisis on this two day course.
This course brings together coaching and mediation skills in a single powerful process, and supports people to change the way they view and approach conflict, change and crisis.
Coaching gives the essential skills for addressing challenging behaviours and in a constructive way. It impacts positively on grievance resolution, employee engagement and performance.
This course draws on TCM’s many years providing training and consultancy in the areas of mediation, conflict management, principled negotiation and positive psychology. This course has been designed and is delivered by TCM conflict management experts who are experienced coaches and mediators.
The course is highly interactive incorporating self-reflection, advanced skills development, discussions and skills practice.
Agendas and Objectives
Coaching and Conflict Management at a glance
- Duration: 2 days
- Suitable for: HR and ER professionals, Junior, Middle and Senior Managers, CEOs and MDs
- Learning outcomes: Coaching and mediation skills in a single powerful process
- Delivery: In-house (London and regional)
- Trainers: Delivered by our expert TCM trainers.
- Cost: £495 + VAT
By the end of the course delegates will be able to:
- Identify the unique principles and methods of coaching
- Indentify when coaching would be useful
- Apply the FAIR Conflict Coaching Framework™
- Develop skills to be an effective coach
- Understand and learn to apply different coaching tools and strategies
See what course participants have to say
"This course had a fantastic blend of process and practice. Owen was very responsive to the needs of our group and we have all benefitted from the day. "
"The course was helpful, practical and very clear. I particularly liked the trainers style of delivery and support. There was also a good group with a rich mixture of experience. I found the pace of the course was just right and look forward to using what i learnt on a daily basis. I would happily recommend this course to fellow colleagues and friends. "
"The course was helpful, practical and very clear. I particularly liked the trainers style of delivery and support. There was also a good group with a rich mixture of experience. I found the pace of the course was just right and look forward to using what i learnt on a daily basis. I would happily recommend this course to fellow colleagues and friends."
"I found that the conflict coaching course was powerful, giving good insight and ideas. The course met all of my objectives I particularly liked networking opportunities. The pace of the course was just right. I would recommend this course to friends and colleagues. "
"The course was engaging, informative and interesting. It met all of my objectives and the pace was just right. I thought the content was very good and gave me some good information to come away with. Prior to attending this course I would have rated my skills and knowledge of this topic as 3 out of 10. On completion of the course I rate my skills and knowledge as 8! I look forward to using the information and knowledge received to put into everyday practice. I would recommend this course to my colleagues."