Practical Investigation Skills

Practical Investigation Skills

Practical Investigation Skills

Course Introduction

How to undertake a fair and rigorous workplace investigation

Organisations are now spending more time, money and energy responding to grievances, allegations of bullying, harassment, inappropriate behaviour, misconduct or discrimination.

Recent legislation coupled with ACAS guidelines means that all organisations are required to have a structured approach to employment relations and workplace issues. Central to this is access to skilled workplace investigators who can undertake an effective investigation, thereby enabling the employer to reach a fair, objective and reasonable outcome.

The experts from TCM Group bring the Practical Investigation Skills course for in-house and consultant investigators. This course is predominantly for use as part of grievance, bullying and harassment and disciplinary investigations, however, it is also suitable for investigators involved in complaints, misconduct and other types of investigations. This course is approved by the ILM (Institute of Leadership and Management).

Key program objectives:

  • How to clarify the context of the investigation
  • The legislative and statutory framework of workplace investigations
  • The role of the investigator and the potential impact of an investigation
  • The importance of prior research and planning to enable a speedy, rigorous and objective investigation
  • The impact of probity, bias and prejudice
  • How to manage the investigation process
  • Key investigation skills: active listening, interviewing, funneling, summarising and note-taking
  • Techniques to manage an effective investigation interview, including how to interview relevant witnesses
  • How to gather information, collect statements, evidence, mitigation, etc., and how to determine relevance
  • How to compile a well-structured final report which will withstand internal and external scrutiny
  • The 'Burchell Test' and how to apply the civil standard of proof in a workplace investigation
Agendas and Objectives
Practical Investigation Skills™ at a glance
  • Duration: 2 days
  • Suitable for: Internal and External Investigators, Managers, Supervisors and Team Leaders, HR and ER Professionals, Business Leaders, Consultants, Solicitors, Barristers, Trade Union Officials, Qualities Advisers and Harassment Contact Officers
  • Learning outcomes: Learn how to investigate effectively
  • Delivery: In-house (London and regional)
  • Trainers: Only ever delivered by full time TCM trainers.
  • Cost: £495 plus VAT for open courses. Contact us for our latest prices for in-house prices.

By the end of this course participants will be able to:

  • Understand how to set up and manage a workplace investigation.
  • Possess the key skills to undertake a thorough investigation.
  • Understand how to prepare a final report that will withstand internal and external scrutiny.

The TCM Group will supply your company with the following documents:

  • Samples investigation reports, letters and documents
  • HR and investigator guidance notes
See what course participants have to say

Lessons

  1. Module 1 Setting up and managing a workplace investigation How to clarify the context and terms of reference of the investigation. The legislative and statutory framework of grievance and disciplinary investigations. The importance of prior research and planning to enable a speedy, rigorous and objective investigation. How to manage the investigation process.
  2. Module 2 Key skills, techniques and best practice for investigators The role of the investigator and the potential impact of an investigation. The impact of probity, bias and prejudice. Key investigation skills: impartiality, active listening, questioning, funnelling, summarising, assertiveness, and note-taking. How to gather information, collect statements, evidence, mitigation, etc., and how to determine relevance.
  3. Module 3 Preparing the final investigation report How to compile a well-structured final report which will withstand internal and external scrutiny. The 'Burchell Test' and how to apply the civil standard of proof in a workplace investigation.

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