Mediation Schemes

Mediation Framework

The mediation scheme has been created to support organisations to manage employee challenges effectively and efficiently using an organisations chosen method of mediation. A mediation scheme means that an organisation has a process in place with access to a team of fully trained and accredited workplace mediators; the mediators understand the unique nature of their organisation, its values, culture and structures. Mediation is an integral component of employee engagement, employee well being, change management and customer relations.

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Internal Mediation

Mediation, when available as an option to all employees, can not only help to repair and rebuild individual relationships between parties in dispute, but also help to transform the culture of an organisation to one that views conflict as an opportunity for consensus, growth and development. A healthy and productive organisation is one that offers its employees an alternative to the typical adversarial and expensive forms of dispute resolution in time of conflict.

TCM provide the highest quality of accredited training and offer wrap-around support, guidance and consultancy. We also have numerous case studies which demonstrate the support that we can offer.

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Internal mediation is when the organisation has implemented training for an internal team to be accredited workplace mediators 
<span> Head of Employee Relations at the Arcadia Group</span>
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For us, mediation has had the benefit of underpinning our commitment to employee engagement and wellbeing. Mediation reinforces our belief that problems can be resolved by talking about them. This is a major shift from the belief that if an employee had a problem, ‘someone else’ would be there to sort it out for them.

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Paul Forrest Head of Employee Relations at the Arcadia Group

Outsourced Mediation

TCM’s outsourced mediation scheme is designed for organisations such as; trade associations, SMEs, government agencies, charities, non-governmental organisations and smaller government departments. that can see the benefit of having a mediation scheme in their organisation but are unable to afford the cost of establishing an internal mediation scheme.

The outsourced mediation scheme gives your organisation full access to highly trained and accredited, independent mediators. Some of the most recent organisations to implement TCM’s outsourced mediation scheme includes a major government department, banks, newspaper groups, an airline and a telecoms company.

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Outsourced mediation is when an organisation partners with TCM to gain full access to TCM’s fully trained mediators when needed
<span>Head of HR & Organisational Development, Royal College of Paediatrics and Child Health</span>
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Just a quick line to thank TCM for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TCM really is excellent and evidences that this really is the right approach to resolving conflict.

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Louise Frayne Head of HR & Organisational Development, Royal College of Paediatrics and Child Health

Networked Mediation

Networked mediation is a solution that can be used by a number of organisations together, at the same time to save costs. The organisations involved will come together to form a network in a specific region and share their mediators.

One example of networked mediation is; TCM previously worked with four hospitals in a specific region. TCM trained a pool of mediators (three from each hospital) and we supported the network co-ordination. TCM have years of experience in setting up and running networked mediation schemes. Mediation networks reduce the number of mediators organisations need to train and also reduces the cost of external mediation.

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<span>Director of People and Policy, BT</span>
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Mediation has worked so effectively in BT… 391 issues went to mediation, of those 389 were resolved successfully and did not go to grievance – you know, this works!

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Caroline Waters Director of People and Policy, BT

Apaxio

Apaxio® is The TCM Group’s innovative online mediation case management system that offers all of the resources that your organisation needs to build, run, evaluate and co-ordinate your internal mediation scheme securely.

Since forming in 2001, the TCM Group has established over 300 internal mediation schemes in organisations across the UK. As part of the ongoing partnership with these organisations, The TCM Group has developed a comprehensive package of support for these schemes called Apaxio™.

TCM provide the highest quality of accredited training and offer wrap-around support, guidance and consultancy. We also have numerous case studies which demonstrate the support that we can offer.

Apaxio is a piece of software used to manage and monitor the progress and results of mediation
<span>Visit Scotland</span>
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The benefits of mediation to Visit Scotland are numerous – swift resolution, reduced costs, valuing employees and supporting HR managers in doing their jobs. A mediation team provides an effective solution which helps us focus on our key objective of selling Scotland as a place to come on holiday.

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Chris McCoy Visit Scotland
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All Mediation schemes are available as part of TCM+

 

If you would like more information please fill out the form on the left. Alternatively, call 0800 294 9787 or email hello@thetcmgroup.com