Our Clients

Our Clients

In the last year, 70% of our partners and clients are more than happy to provide a full case study about their experience with TCM. We have stored over 50 case studies over the last few years and will be sharing them throughout the year.

Case Studies

We never ask for great feedback. We ask for feedback in relation to improving the way we work everyday, yet we find ourselves overwhelmingly proud with the feedback we do receive. Here are some of the highlights. You can read all of our case studies here.

Testimonials

We receive feedback after each training session or service we provide. Here are some of the testimonials received recently. You can read more testimonials here. 

<span>Senior Surveyor, Lloyds Register </span>
"

I attended TCM’s Practical Mediation Skills™ course in March 2017. This was a thought provoking course that will be extremely useful to me in various elements of my role. This type of training was different for me and it was brilliant to learn and try new skills. I really liked the interactivity of the course and the trainer was really flexible in terms of taking the time to answer our many questions. This has made me think deeply about mediation and I am now considering becoming a fully accredited mediator with TCM. Their accredited mediation training will be priceless. All in all, the course was focussed and direct. All key points were delivered well. I would highly recommend this course. If you are thinking about using mediation skills every day, I would suggest exploring their accredited mediation skills course – the National Certificate in Workplace Mediation™.

"
Niall Cox Senior Surveyor, Lloyds Register
<span>HR Manager, National Express</span>
"

Having had the privilege of learning from the very best, I would strongly recommend TCM. I did the mediation training. A top class course by a top class provider!

"
Steve Bates HR Manager, National Express
<span>Sales & Marketing Executive, Hastoe Housing Group</span>
"

TCM are so passionate, they made all of the participants want to love the subject being taught. I will most certainly be recommending TCM! My skill level was majorly raised.

"
Sean Beaver Sales & Marketing Executive, Hastoe Housing Group
<span>HR Advisor, Lloyds Register</span>
"

TCM really focus on the practical side of the training. TCM have provided answers to the tricky situations. They are very realistic, knowledgeable and very beneficial!

"
Laura Skinner HR Advisor, Lloyds Register
<span>Endoscopy Lead, Care UK</span>
"

Well structured, comprehensive & empowering. TCM facilitate extremely informative courses. Excellent examples & demonstrations. Great delivery!

"
Dawn Wright Endoscopy Lead, Care UK
<span>NHS Blood & Transplant</span>
"

TCM are informative, insightful, comprehensive and fulfilling! I attended an excellent programme that did exactly as it says on the tin! I would give TCM 5 stars overall!

"
Keith Anderson NHS Blood & Transplant
<span>HR Business Partner, HSBC</span>
"

TCM are the first of their kind. They are absolutely brilliant, recommendable. They get their client’s needs and they deliver. I am very glad we partnered with them.

"
Sonal Akhaury HR Business Partner, HSBC
<span>Head of HR, Hugo Boss</span>
"

TCM made me stand still & assess my actions; where I am & where I am heading. Phenomenal, passionate & inspiring. I learned so much on the gift of giving back.

"
Pippa Byrne Head of HR, Hugo Boss
<span>HR Business Partner, Deutsche Bank</span>
"

TCM are fantastic. They blend process and practice perfectly. They are very responsive to the needs of the organisation and group so everyone benefits from their services.

"
Fiona Belk HR Business Partner, Deutsche Bank

Just some of our Clients

Founded in 2001, TCM have now worked in partnership with over 4500 organisations to create a service that suits the individual needs of each organisation. When talking to our clients, the most common thing that crops up is the importance of our partnership approach whereby no request is deemed too hard or too small.

Health and Social Care

PHE have developed a partnership with TCM for the provision of a range of our professional resolution services & have also trained many members of staff to become internal mediators.
The General Medical Council developed a partnership with TCM for the provision of a range of our professional resolution services.
London Ambulance Service has been working with TCM since September 2016 to train over 50 staff in Practical Mediation Skills.
Since 2008, The Royal Free have developed a partnership with TCM for the provision of a range of our professional resolution services as well as implementing their own Internal Mediation Scheme.
Since 2013, Royal Marsden NHS Foundation Trust developed a partnership with TCM for the provision of a range of our professional resolution services.
Since 2007, Chelsea & Westminster Hospital have developed a partnership with TCM for the provision of a range of our professional resolution services as well as implementing their own Internal Mediation Scheme.
Since 2015, Tameside Hospital has worked closely with TCM to implement Managing Difficult Conversations training for over 40 employees and have also trained a group of HR professinals in Practical Mediation Skills.
Since 2005, TCM has developed a partnership with Northumbria Healthcare for the provision of a range of our training & services including the implementation of their own Internal Mediation Scheme.
Since 2012, Central London Community Healthcare have developed a partnership with TCM for the provision of a range of our professional resolution services as well as implementing their own Internal Mediation Scheme.
Hertfordshire Partnership developed a partnership with TCM for the provision of a range of our professional resolution services, as well as implementing their own Internal Mediation Scheme in 2012.
In 2015, Homerton University Hospital, with the support of TCM, implemented an internal mediation scheme.
Since 2013, Leicestershire Partnership have used TCM's professional resolution services and have also trained many members of staff to become internal mediators, creating their own Internal Mediation Scheme.
In 2013, Norfolk & Suffolk NHS, with the support of TCM, implemented an internal mediation scheme.
Since 2010, Pennine Care have developed a partnership with TCM for the provision of a range of our professional resolution services as well as implementing their own Internal Mediation Scheme.
Since 2008, NHS Blood & Transplant have developed a partnership with TCM for the provision of a range of our professional resolution services as well as implementing their own Internal Mediation Scheme.
Since 2010, Care UK have worked with TCM providing over 100 employees with Practical Investigation Skills.

TCM have trained practical and core mediation skills to over 50 employees at Hallmark Care Homes over the last three years

In 2014, we trained a group to become fully accredited internal mediators within Otsuka Pharmaceuticals Europe Ltd
Otsuka
We worked closely with Well Pharmacy to create training that suited their needs. This consisted of Practical Investigation Skills as well as Practical Mediation Skills training.
Well Pharmacy

Between 2013 and 2016, Quantum Care commissioned TCM to train a number of employees in investigation skills as well as practical mediation skills.

Quantum Care

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Charities and Not-for-profit

TCM has trained over 35 of Action for Children's employee's in Practical Mediation Skills to be able to mediate complex issues.
Age UK has developed a partnership with TCM for the provision of a range of our professional resolution services.
In 2013, TCM worked with Alzheimers Society to provide the majority of their HR staff with the key skills to help/coach managers to have constructive conversations at work.
In January 2017, Prostate Cancer worked closely with TCM to develop a partnership to overcome modern workplace challenges
Since building a relationship with WaterAid in 2011, we have now trained a number of employees in mediation skills.

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Private Sector (Banking & Finance)

NS&I have worked with TCM since 2015, training employees in the basics of mediation, practical mediation skills and managing difficult conversations.
Deutsche Bank has developed a partnership with TCM for the provision of a range of our professional resolution services and training to improve working relationships within their organisation.
In December 2016, Commerzbank developed a partnership with TCM for the provision of a range of our professional resolution services.
Deloitte developed a partnership with TCM in late 2016 for the provision of a range of our professional resolution services.
HSBC have trusted TCM with their development needs since 2004. To this day, TCM work very closely in developing and maintaining their internal mediation scheme.

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Private Sector (Retail)

Furniture Village developed a partnership with TCM provisioning our professional investigation training for a number of their employees.
Pret A Manger developed a partnership with TCM for the provision of a range of our professional resolution services.
In 2016, Starbucks developed a partnership with TCM for the provision of a range of our professional resolution services.
In August 2014, Toyota developed a partnership with TCM for the provision of a range of our professional resolution services.
In 2012, Hugo Boss worked with TCM to review the way they dealt with conflict and disputes in the workplace and trained employees to be able to coach and mediate to secure constructive outcomes.
Rolls-Royce has developed a partnership with TCM for the provision of a range of our professional workplace mediation training.
For the last few years, Interflora has developed a partnership with TCM for the provision of a range of our professional resolution services.
Boden worked with TCM in early 2013 to equip 12 of their members of staff with mediation skills to develop their ability to spot potential problems and how to prevent them.

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Government, Police and Justice

Royal Borough of Greenwich have used TCM's professional mediation services a number of times before training their own group of internal mediators in 2013 and 2016.
Since 2008, The City of London Corporation have worked with TCM in training and implementing an internal mediation team.
In 2016, TCM designed and delivered a tailored programme specialising in Tax Disputes for HMRC.
In late 2016, the Metropolitan Police commissioned TCM to train over 50 members of staff to become workplace mediators.
In 2016, Westminster Abbey worked closely with TCM to implement an Internal Mediation Scheme
Westminster Abbey
TCM first built a relationship with DWP in 2008. Since then, we have helped them to set up an internal mediation scheme amongst other training. We continue to work closely.
DWP
TCM have been working with Islington Council since 2015 to fully implement and integrate their internal mediation scheme. They have trained employees in mediation skills courses as well as implemented a team of accredited internal mediators.
Islington Council
In 2013, the Isle of Man Government worked with TCM to introduce a team of internal fully accredited mediators
Isle of Man Government
TCM has been working with Garda since 2010. We have built a relationship introducing the concept of mediation, this has improved the dealing of modern employee challenges for them.
Garda
Hastings Borough Council commissioned the TCM Group to train a number of employees in mediation skills.
Hastings Borough Council

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Transport and Aviation

In 2016, National Express commissioned TCM to support the implementation of an internal mediation scheme.
In 2016, Network Rail, with the support of TCM, implemented an internal mediation scheme.
TCM have worked with American Airlines since 2007 providing a range of our professional resolution services, as well as training a team of their own in-house mediators.
Abellio Greater Anglia has developed a partnership with TCM for a range of our professional resolution services and have also trained a group of HR staff in Practical Mediation Skills.

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Education

TCM have been working with University of Kent since 2004. We have helped them to overcome modern workplace challenges through TCM Academy and TCM Consulting.
University of Kent
The University of London have trusted TCM since 2007. We work closely to implement conflict resolution processes within the organisation.
University of London
Newham College set up an internal mediation scheme between 2011 and 2013.
Newham College London
Leeds City College have trained a number of employees as fully accredited internal mediators. This was part of the set up for their internal mediation scheme.
Leeds City College
London Metropolitan University have used TCM for the training of their internal mediation scheme.
London Metropolitan University
Learndirect and TCM worked together in 2013 to implement an Internal Mediation Scheme
learndirect
Imperial College have worked with TCM to train many employees in managing difficult conversations as well as core mediation skills.
Imperial College London
TCM and City University of London have built a relationship and partnership around the introduction and implementation of mediation in the organisation
City University of London
Between 2013 and 2015, Bucks New University worked with TCM to work out the most appropriate training for them. This eventually lead to Core Mediation skills training, National Certificate in Workplace Mediation training and more.
Bucks New University
The University of Greenwich have implemented an internal mediation scheme. TCM have trained a team of fully accredited mediators. We have an ongoing relationship with the University.
University of Greenwich

Other

In 2012, TCM worked with Penguin to train their staff in Core Mediation Skills to learn the basics of mediation and how to recognise conflict when it arises.
In 2014, Hastoe commissioned TCM for the design and delivery of the Better Resolutions programme to provide managers with the skills to manage conflict, in order to help them resolve disputes, conflicts and grievances that may arise across the association, whilst coaching others to do the same.
TCM have worked with BT since 2010, providing their employees with Practical Mediation Skills over many years.
EDF Energy developed a partnership with TCM for the provision of a range of our professional resolution services and with the support of TCM in 2012, EDF Energy implemented their own Internal Mediation Scheme and by training a group of in-house mediators.
RNIB have used TCM's mediation services on numerous occasions to solve disputes and have also trained a number of staff in Practical Mediation Skills to be able to mediate complex issues
Since 2011, Financial Times developed a partnership with TCM for the provision of a range of our professional resolution services.