Courses

Discover our courses

We offer a wide range of workplace resolution courses including managing difficult conversations, workplace mediation and investigation skills. Our training courses are available nationwide and in-house. Our training can be tailored to the needs of your business and delivered at your premises.

National Certificate in Workplace Mediation
£1500

,

5 Lessons

The National Certificate in Workplace Mediation is our flagship course. This course has been delivered and refined over the past thirteen years and we have trained many hundreds of active mediators across the UK. It is without doubt, the UK's benchmark qualification for workplace, employment and business mediators. The course is delivered over a five or six day period for groups of between 6 to 12 delegates.
30 : 00
10 votes, average: 4.80 out of 510 votes, average: 4.80 out of 510 votes, average: 4.80 out of 510 votes, average: 4.80 out of 510 votes, average: 4.80 out of 5 (10 votes, average: 4.80 out of 5)You need to be a registered member to rate this post. Loading...
Confident Conversations
£295

,

0 Lessons

On this course, delegates learn how to hold difficult conversations, nip issues in the bud and give feedback to their team concerning performance and absence. The course has been designed and is delivered by experts. Delegates develop an awareness of the block and barriers to effective communication and how to overcome them. Through active participation and experiential learning delegates learn how to secure sustainable and lasting outcomes at times of change, crisis or conflict.
0
7 votes, average: 4.71 out of 57 votes, average: 4.71 out of 57 votes, average: 4.71 out of 57 votes, average: 4.71 out of 57 votes, average: 4.71 out of 5 (7 votes, average: 4.71 out of 5)You need to be a registered member to rate this post. Loading...
Practical Investigation Skills
£495.00

,

3 Lessons

How to undertake a fair and rigorous workplace investigation. This course is predominantly for use as part of grievance, bullying & harassment and disciplinary investigations, however, it is also suitable for investigators involved in complaints, misconduct and other types of investigations. Recent legislation coupled with ACAS guidlines means that all organisations are required to have a structured approach to employment relations and workplace issues. Central to this is access to skilled workplace investigators who can undertake an effective investigation, thereby enabling the employer to reach a fair, objective and reasonable outcome.
14 : 00
7 votes, average: 5.00 out of 57 votes, average: 5.00 out of 57 votes, average: 5.00 out of 57 votes, average: 5.00 out of 57 votes, average: 5.00 out of 5 (7 votes, average: 5.00 out of 5)You need to be a registered member to rate this post. Loading...
Core Mediation Skills
£295.00

,

0 Lessons

Equip your managers and leaders with the skills they need to prevent disputes before they escalate out of control with this 1-day course. This one day course equips delegates with the core mediations skills they need to ‘nip’ conflict in the bud. Conflict in the workplace causes a decrease in productivity, increase in absence and a lowering of morale across the entire business as well as costing the company thousands of pounds each year
0
7 votes, average: 4.86 out of 57 votes, average: 4.86 out of 57 votes, average: 4.86 out of 57 votes, average: 4.86 out of 57 votes, average: 4.86 out of 5 (7 votes, average: 4.86 out of 5)You need to be a registered member to rate this post. Loading...
Performance and Engagement
£295.00
People, Performance and Engagement ™ delivers more courageous, more confident and more effective leaders. The programme offers a stress-free way to address complex employment and industrial relations challenges. PPE™ helps you to cut the cost of conflict and reduce the risk of escalation and litigation. As a result of working with TCM, organisations create a more productive working environment. An environment which supports change, engages employees and drives customer experience.
0
6 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 5 (6 votes, average: 5.00 out of 5)You need to be a registered member to rate this post. Loading...
Team Facilitation Skills
£495.00
Learn how to resolve team and group conflicts with the UK's mediation experts. This two day programme will equip mediators, facilitators, coaches and change agents with the skills and processes that they need in order to resolve team conflicts across a diverse range of industries.The course provides experienced mediators, coaches and facilitators with the skills and tools needed to resolve a wider range of internal disputes. The course blends a sound theoretical perspective with useful practical tools. Discussion and participation are vital so please be prepared to challenge, be challenged and have an open mind as we explore a new way of resolving team disputes and conflicts.
0
8 votes, average: 4.88 out of 58 votes, average: 4.88 out of 58 votes, average: 4.88 out of 58 votes, average: 4.88 out of 58 votes, average: 4.88 out of 5 (8 votes, average: 4.88 out of 5)You need to be a registered member to rate this post. Loading...
Conflict Coaching
£495.00

,

0 Lessons

Learn how to support people to transform the way they manage conflict, change and crisis on this two day course. This course brings together coaching and mediation skills in a single powerful process, and supports people to change the way they view and approach conflict, change and crisis.Coaching gives the essential skills for addressing challenging behaviours and in a constructive way. It impacts positively on grievance resolution, employee engagement and performance. This course draws on TCM’s many years providing training and consultancyin the areas of mediation, conflict management, principled negotiation and positive psychology.
0
6 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 56 votes, average: 5.00 out of 5 (6 votes, average: 5.00 out of 5)You need to be a registered member to rate this post. Loading...
Facilitated Conversations
£495.00

, ,

0 Lessons

The essential facilitated conversations and mediation course for HR professionals. This one day course specially designed for HR and ER professionals builds on their experiences of grievance resolution. It offers a tried and tested model of mediation along with a series of practical tips and guides to secure a positive resolution in workplace grievances and disputes.It also enables HR and ER professionals to provide coaching and support for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.
0
6 votes, average: 4.83 out of 56 votes, average: 4.83 out of 56 votes, average: 4.83 out of 56 votes, average: 4.83 out of 56 votes, average: 4.83 out of 5 (6 votes, average: 4.83 out of 5)You need to be a registered member to rate this post. Loading...
Mediation and Mental Health
£350.00

,

0 Lessons

This workshop explores the considerations involved in mediating when parties are suffering from mental health issues in order to help the mediator get the best possible outcomes for parties, whilst protecting the integrity of mediation, and the mediator. The issues of mediators assessing parties’ capacity for mediation are also addressed. Delegates also look at the core values of inclusivity and self-determination, including reflection on personal hooks, triggers, blocks and barriers and what we need as mediating professionals in this context. We will also look at the practical tools, techniques and interventions to facilitate mediating with mental health more effectively, with a variety of real-life (anonymised) examples, from both the trainer and the delegates.
0
1 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 5 (1 votes, average: 5.00 out of 5)You need to be a registered member to rate this post. Loading...
Practical Mediation Skills
£495.00
Develop the skills, the confidence and the awareness to prevent and resolve workplace disputes, quarrels, complaints and grievances. Practical Mediation Skills™ has been designed to deliver powerful outcomes for delegates along with a highly effective remedy to disputes which will also benefit your business. TCM's trainers blend sound theoretical perspective with useful, practical tools. This course is approved by the ILM (Institute of Leadership and Management) and we have many hundreds of managers across the UK to get a grip on workplace conflict.
0
7 votes, average: 5.00 out of 57 votes, average: 5.00 out of 57 votes, average: 5.00 out of 57 votes, average: 5.00 out of 57 votes, average: 5.00 out of 5 (7 votes, average: 5.00 out of 5)You need to be a registered member to rate this post. Loading...
Mediation Eye Opener
Free
Start your journey with our free webinar towards becoming an accredited mediator with the UK's benchmark qualification for workplace mediation.Are you interested in mediation? Would you like to know how big organisations, including M&S, EDF Energy and Lloyds Banking Group, are using mediation to save money and increase employee wellbeing?If so, our free half-day workshop on the organisational benefits of mediation is perfect for you.
0
9 votes, average: 4.67 out of 59 votes, average: 4.67 out of 59 votes, average: 4.67 out of 59 votes, average: 4.67 out of 59 votes, average: 4.67 out of 5 (9 votes, average: 4.67 out of 5)You need to be a registered member to rate this post. Loading...
Reframing – Intermediate to Advance Skills for Mediators
£160.00

,

0 Lessons

This is advanced workshop to explore the issues and practice reframing. Reframing is a corner stone skill as a mediator and like all skills it needs practice. This day gives delegates space and time to practice and enhance this skill. Delegates will be given advice and support based best practice drawn from TCM 15 of experience.
0
1 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 51 vote, average: 5.00 out of 5 (1 votes, average: 5.00 out of 5)You need to be a registered member to rate this post. Loading...