Over the past 20 years mediation has become a main stream activity across all walks of life. From family breakdown to civil disputes, from prison reform to tackling bullying in schools, mediation is being used more and more, and it’s not without good reason. Quite simply, mediation works!
Conflict and disputes at work are inevitable and can be both good and bad. Good conflict, managed well, can be powerful, energising and constructive within a team. However, in a company where conflict is not managed effectively by adequately equipped managers, disputes can quickly spiral out of control where affected parties end up in standoff positions.
With the lack of suitable frameworks in place, HR teams will be reliant on outdated Grievance, Bullying and Harassment (GBH) policies to try and resolve an issue that could be growing worse day by day. The conflict, as it escalates, will have an impact not only on the company’s purse strings but also on the health of those involved. They will most likely be experiencing emotional and physical symptoms such as nausea, headaches and insomnia, which can lead to potential long-term health conditions. Coupled with the conflict itself, these traditional procedures can be damaging and corrosive which can inflame the situation rather than help, and ultimately lead to costly court cases.
The benefits of mediation
Mediation offers an alternative to these traditional procedures that can help not only your immediate dispute situation but moving forward, help your company adopt new principles to ensure staff can work with dignity and respect, safe in the knowledge that any disputes are managed positively and resolved constructively.
Mediation is a non-adversarial way of resolving difficult situations. It’s about collaborating rather than blaming. It helps the two or more parties have an open and honest discussion to identify a mutually acceptable outcome that delivers a Win/Win outcome.
Mediation offers a myriad of benefits not only to those involved but also to the whole company.
The benefits of mediation include:
- Mediation promotes adult to adult dialogue at times of dysfunctional conflict
- It creates a safe space for parties to craft their own solutions
- It allows strong feelings to be aired and discussed
- Mediation helps the parties to develop empathy, insight and self-awareness
- It enables the underlying root causes of a dispute or a concern to be examined and resolved
- It develops agreements based on parties’ mutual interests and needs
- It develops resilience within the working relationship
An evidence based approach
According to academic research, mediation has a 90% success rate making it the most effective form of conflict resolution. It is both voluntary and confidential, and any agreement in mediation comes directly from the parties involved not from the mediator. The mediator is not there to judge or to tell those involved in the mediation what they should or should not do. As a conflict resolution tool, mediation is an effective, proven way to resolve difficult situations, rather than costly litigation cases.
Compassion and collaboration– 2 of the 6 C’s of TCM
Here at The TCM Group we believe in helping companies build mediation principles into their culture and philosophy by using a whole systems-based approach based around these 6 C’s:
Conflict, Change, Collaboration, Culture, Community and Communication.
The approach helps companies manage conflict and change effectively; building collaboration; creating a person centred, values-based culture within the organisation; embedding a sense of community and common purpose; unblocking communication and creating effective lines of communication.
Clear your desk of conflict
Our ‘Clear Your Desk of Conflict’ campaign, now in its 11th year, is once again launching next week, perfect timing to help you get your internal conflicts resolved using mediation!
As well as raising money for a charity close to our hearts, it’s a great way to clear any outstanding conflict issues before the New Year so everyone can start 2019 with a clean slate.
Our chosen charity for 2019 is the Stephen Lawrence Charitable Trust – http://www.stephenlawrence.org.uk/
You can donate in 3 ways:
- Book one of TCM’s professional mediation services and we will donate £25
- Book yourself onto our National Certificate in Workplace Mediation™ course and we will donate £25
- Share a picture of your clear desk on twitter with the hashtag #clearyourdesk and we will donate £1
Contact Us today and let us help you start your New Year with a clear desk.