Carol has worked at the Royal Mail across many senior roles for over 28 years. A highly successful and confident leader, she has held roles such as Head of Industrial Relations, Head of Learning & Development and HR Director, which have assured a depth and breadth of HR expertise at both generalist and specialist levels. With particular interest in managing and resolving conflict, Carol has led a national mediation team and has a strong track record of successfully managing industrial disputes in a large, complex and often volatile unionised environment. Excelling in individual and group development, with the use of MBTI and coaching, Carol has also employed preventative strategies to conflict emerging in the workplace. A Post Graduate and Fellow of the CIPD, Carol is accredited in mediation, executive coaching, and is a practitioner of MBTI. Carol has also successfully completed an Executive Leadership Development Programme on Strategic Leadership at Oxford Said Business School.

What people say:

“I have worked with Carol for around 5 years. From my perspective she is an experienced HR executive – both a generalist and specialist and added huge value in managing industrial relations in a large complex environment. Carol has also excelled in developing and delivering a national training programme, gaining superb feedback from the HR community. An accomplished executive coach and mediator with great skills for developing others, I would highly recommend her any future opportunities”

Mark Rush
Head of Industrial Relations (Operations) at Royal Mail

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At a glance

Responsibilities at TCM

Workplace Mediation

Training Delivery

Developing sector specific resolution solutions.


Carol specialises in:

Accredited Mediation

Core and Practical Mediation Skills

Team Mediation and Facilitation

Mental Health in Mediation

Challenging Conversations

Conflict Management Skills

Leadership and Management Skills

Qualifications and Awards

Executive Leadership Programme, Strategic Leadership - Oxford Said Business School

CIPD Leeds Business School, Leeds

BA Hons Organisational Studies, Sociology, Psychology Bradford University