Core Mediation Skills

Core Mediation Skills

Core Mediation Skills

Course Introduction
Equip your managers and leaders with the skills they need to prevent disputes before they escalate out of control.

Conflict in the workplace causes a decrease in productivity, increase in absence and a lowering of morale across the entire business as well as costing the company thousands of pounds each year.

This one day course equips delegates with the core mediation skills they need to ‘nip’ conflict in the bud.

By attending this course delegates will know:
  • How to recognise the early warning signs of conflict.
  • How to develop a dispute resolution strategy or action plan.
  • How to use the FAIR model to get the best results from difficult conversations:
  1. Facilitate
  2. Appreciate
  3. Innovate
  4. Resolve

This course can also act as a ‘stepping stone’ to more formal mediation and dispute resolution training for managers who wish to develop these skills further.

Agendas and Objectives
Core Mediation Skills™ at a glancecore-mediation-course
  • Duration: One day
  • Suitable for: Junior, Middle & Senior Managers
  • Learning outcomes: Learn how to nip conflict in the bud
  • Delivery: In-house  (London and regional)
  • Trainers: Only ever delivered by full time TCM trainers.
  • Cost: £295 + VAT for open courses.
  • Contact us for our latest prices for in-house training.

Next available course dates 2019:

  • 5th June 2019
  • 20th November 2019
The objective for the delegate is to be able to:
  • Understand the nature and key benefits of mediation, the causes and effects of conflicts and the role of the mediator during a dispute resolution process.
  • Advise others about the role of mediation
  • Respond calmly and neutrally during mediation and manage difficult conversations with parties in a dispute.
  • Use a range of active listening and reframing skills to move a situation forward
  • Understand how to create and manage boundaries and set clear goals
  • Ask the right stakeholders (HR, Occupational Health, Harassment Advisers, trade Unions etc.) for advice
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