Managing Conflict Masterclass.

Join our CEO and author of ‘Managing Conflict’ in an exclusive masterclass at our headquarters in London. The event is free to attend and examines conflict resolution, based on David’s 20+ years experience as a thought leader in the fields of mediation, conflict management, employee relations and leadership development. The masterclass explores selected topics and case studies included in his book, giving you the perfect introduction to managing conflict in the workplace.

Workshop Overview

Duration: 3 Hours typically from 9.30am-12.30pm
Delivery: Our world class training facilities at Suite 207, Business Design Centre, 52 Upper Street, London, N1 0QH.
Suitable for: The masterclass is a must for HR, ER, OD and IR professionals, policy makers, business leaders, line managers, union officials, occupational health, in-house lawyers, legal advisers and mediators

  • To provide delegates with an overview of the causes, the costs and the consequences of conflict.
  • To examine the neuroscience of conflict and the importance of emotional intelligence and positive psychology for managing conflict effectively.
  • To critique the traditional approaches for managing conflict at work and to examine why the traditional approaches are systematically failing to secure outcomes which deliver business or human benefits.
  • To support organistaions to embed constructive, collaborative and compassionate approaches for managing conflict.
  • To help organisations to make the management of conflict a strategic priority.


Delivery: This workshop is delivered by David Liddle CEO of the TCM group and Author of Managing Conflict.
Cost:This workshop is free of charge.


  • Thursday 31st October 2019
  • Monday 9th December 2019
Managing Conflict by David Liddle

Choose your date and fill in the form below to register for this event.


Founder and Chief Executive of The TCM Group

David Liddle, has extensive experience of mediation and dispute resolution within a variety of contexts. In the early nineties, David established Leicestershire Mediation Service - one of the first community mediation schemes in the UK. David ran the scheme for eight years and in that time he established the Conflict Resolution in Schools Programme (CRISP), was a founding member of the Midlands Mediation Network and pioneered the use of restorative justice (RJ) to tackle youth offending. He was also active in numerous mediation, RJ, and community regeneration programmes across UK. In 2001, David established The TCM Group (TCM stands for Total Conflict Management). His vision for TCM was, and still is, to reduce the negative impact of conflict at work by creating the conditions for employees and managers to have better conversations. For the past 18 years, TCM has been at the forefront of conflict management, mediation, employee relations and leadership best practice. David has built a world class team of consultants who work with numerous household names including Royal Mail, HSBC, BT, Network Rail, BA, Aviva, The DWP, The UN and many others to develop and integrate person-centred and values-based systems, cultures and leadership practices. David was awarded his MBA with distinction after studying the use of mediation and ADR within three large organisations. David is also author of ‘MANAGING CONFLICT’ (Kogan Page/CIPD) and he is working on his second book ‘MANAGING CULTURE for the same publishers (due for publication Spring 2020). David is a father of three beautiful children and, when he is not mediating or writing, he enjoys cycling and supporting the local Cub pack in his role as Akela.


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