Upcoming Webinars


Event Name: Taking the Grief out of Grievance


Thursday 27th June 2019 at 12:30 PM – 1:30 PM GMT.

Speaker: David Liddle.

Are you fed up with the demoralising, time consuming, negative, destructive and divisive impact of the traditional discipline and grievance procedures?
During this ground-breaking webinar, experts from The TCM Group plus special guests, will explain how organisations can make the shift from grievance to resolution.

The 45 minute webinar will examine the negative and harmful impact of the traditional discipline and grievance procedure and why so many organisations are rejecting the corrosive, adversarial and divisive systems in favour of a more person centred, values based approach. During the webinar, David Liddle, CEO of The TCM Group and author of Managing Conflict, a practical guide to resolution in the workplace (https://amzn.to/2RkBDNI) will set out the case for a new approach to dispute resolution modelled around co-operation, collaboration, dialogue, mediation and interest-based negotiation.

The session will focus on:

David will introduce the TCM Resolution Toolkit™ and talk through the key benefits that it is delivering to organisations just like yours. The TCM Resolution Toolkit includes:

  • Resolution strategy framework
  • Resolution audit materials
  • Resolution policy template
  • Request for resolution system
  • Resolution Index (Triage) criteria
  • Resolution Unit systems and processes


David will also explain how The TCM Resolution Policy meets all of the requirements of the Acas code and how it provides a progressive, pragmatic and ultimately much more effective model than the traditional grievance, bullying and harassment procedures.

The 45-minute webinar will provide useful hints and tips on how to:

  •  Increase engagement.
  •  Improve well-being.
  • Waste less time.
  • Increase productivity.
  • Reduce costs associated with business and workplace disputes.


The webinar includes an overview of the problems with the current grievance procedure and insights into how many organisations including Royal Mail, Lloyds Bank, several large councils, NHS Trusts and Universities are embedding a resolution policy into their organisations.

This event is available free of charge, places are limited so please register your place today.


Founder and Chief Executive of The TCM Group

David Liddle, has extensive experience of mediation and dispute resolution within a variety of contexts. In the early nineties, David established Leicestershire Mediation Service - one of the first community mediation schemes in the UK. David ran the scheme for eight years and in that time he established the Conflict Resolution in Schools Programme (CRISP), was a founding member of the Midlands Mediation Network and pioneered the use of restorative justice (RJ) to tackle youth offending. He was also active in numerous mediation, RJ, and community regeneration programmes across UK. In 2001, David established The TCM Group (TCM stands for Total Conflict Management). His vision for TCM was, and still is, to reduce the negative impact of conflict at work by creating the conditions for employees and managers to have better conversations. For the past 18 years, TCM has been at the forefront of conflict management, mediation, employee relations and leadership best practice. David has built a world class team of consultants who work with numerous household names including Royal Mail, HSBC, BT, Network Rail, BA, Aviva, The DWP, The UN and many others to develop and integrate person-centred and values-based systems, cultures and leadership practices. David was awarded his MBA with distinction after studying the use of mediation and ADR within three large organisations. David is also author of ‘MANAGING CONFLICT’ (Kogan Page/CIPD) and he is working on his second book ‘MANAGING CULTURE for the same publishers (due for publication Spring 2020). David is a father of three beautiful children and, when he is not mediating or writing, he enjoys cycling and supporting the local Cub pack in his role as Akela.


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