TCM in Kent, Surrey and Sussex

Andrew Gent & Linda Thomas

Area Directors

Andrew has significant experience as a senior manager in a number of public sector and NFP organisations in Kent, Sussex and London, with a proven track record as an investigator across a wide range of disciplines including public complaints, workplace grievances and misconduct matters. He is a qualified workplace mediator, trainer and experienced presenter.

He has expertise in identifying and delivering process reforms, cultural change and service delivery improvement through the development of individual skills, team dynamics, mentoring and leadership coaching.

With over 25 years of experience in HR and Learning & Development Linda has a broad range of skills and knowledge, coupled with experience in both private and public sectors. She is experienced in working with Executive teams, developing strategy for both HR functions and operational management. A qualified mediator, coach and trainer Linda is highly experienced in the human factors in the workplace and excited about helping organisations to build a more productive, less adversarial way of dealing with conflict in the workplace.

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Why us?

Operating from our base in Horsham, West Sussex we are able to offer a wide range of solutions for managing conflict situations in the workplace from mediation through to grievance and disciplinary investigations. However, we believe that understanding and prevention are part of a more holistic approach and as such we are able to provide a wide range of awareness and mediation skills training tailored to suit our clients’ needs. This includes assisting employers to integrate conflict management and resolution schemes through policy and process review, cultural change and improving skills.



We can deliver TCM’s renowned industry leading solutions utilising an approach which reflects our broad knowledge, skills and experience, familiarity with the region and a growing awareness of local business needs and market conditions.

If you have a difficult workplace situation, would like to improve your organisational approach to conflict, raise individual awareness or skills or just want to know more then please contact us and one of us will call you back to talk through your needs and advise on the most appropriate way forward.

Case Studies

royal mail

Sussex Police has agreed to appoint an independent mediation partner, The TCM Group; KSS Branch, to help deal with workplace issues throughout the organisation that employs 5000 workers…

Read our case studies here.


London Ambulance Service


We are the leading provider of conflict management services in Kent, Surrey and Sussex. We have built partnerships with Sussex Police, Sussex Community NHS Foundation Trust, Surrey Police and Surrey Community NHS Trust amongst many other small and large organisations across the three counties. 

See TCM’s full client list here.


- 2 days ago

#Bullying isn't just something that happens to kids in the playground, it is a real problem for a huge number of ad…
h J R

- 2 days ago

Book onto one of our National Certificate in Workplace Mediation courses in 2019 and we will donate £25 of the fee…
h J R

- 2 days ago

It's Friday and we have had a great week with some amazing results helping our clients, what's been your highlight?…
h J R