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The course was well structured, comprehensive and empowering. It was extremely informative – supporting practice and previous experience but enhances the overall process. Good examples used and excellent demonstration of final mediation scenario. Excellent delivery overall!
The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options.
The course was very insightful, interesting and the trainer kept me engaged. It raised my skill level and completely met my objectives. It’s clear that the trainer is very knowledgeable in the area being taught. I will certainly apply my learning in everyday conversations by giving less opinions, taking a step back and listening more.
This course was really informative and engaging. Practical training delivered by approachable and knowledgeable professionals. I now feel more confident to put these skills into practice
We wanted to review the way that we deal with challenges in the workplace. As a result of the training with TCM, I am now more confident to facilitate win-win outcomes
Before TCM helped us to set up our mediation service we had a very skeletal conflict resolution service. It couldn’t adequately meet the case work that was arising in the organisation. Mediation has helped us to cope with the volume and complexity of these cases.
Every now and then you attend a gem of a course that makes you stand still and assess your actions inside and outside of work – where you are and where you are heading. This course did this. A great course with a phenomenal trainer. The training completed the aims I had and I have gained a load of new skills. The passion the trainer radiates is inspiring. I have learned so much on the gift of giving back, understanding peoples’ less and needs. He made this course thoroughly addictive.
A fast paced and insightful course. It covered process and skill and gave us the opportunity to practice. The facilitators were excellent at providing constructive and positive feedback and I loved everything about the course. The training helped me to understand mediation and the skills required to undertake any obstacles. I would definitely recommend The TCM Group!
Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group.
The National Certificate in Workplace Mediation course fully met my objectives. I found it very engaging and entertaining and I particularly liked the practical examples. I usually don’t enjoy role play but it’s absolutely essential for this course and has enabled us to practice our learning in a safe environment. Overall, a very intense but worthwhile course. I feel privileged to have attended and I look forward to putting what I have learnt into practice.
Here is our recommended reading list. There are some great books on the subject of mediation, conflict resolution and restorative justice, and the following are just a few The TCM Group can recommend.