Art of Dialogue

Everything that you need to develop a fully functioning Resolution Unit within your organisation.

In these VUCA times (volatile, uncertain, complex, and ambiguous), it is no surprise that many organisations fail to leverage the potential of collaboration within, and across,
work and project teams.

Managers, directors, supervisors, and others are increasingly required to manage multifaceted, diverse, and complex projects, often without the prerequisite training to do
so. The results can be catastrophic – requiring huge investment to rectify, with disgruntled customers, union reps, investors and other stakeholders adding to the pressure. Can your organisation afford to take these risks when the consequences can be so significant?

The Art of Dialogue™ is a unique programme from the communication and change experts at TCM. It is designed to promote a mindset and a culture of open dialogue and an appreciation of the enormous potential that emerges from collaborative working.

Benefits

Understand drivers for engagement, and what makes themselves and others feel motivated to collaborate to achieve a shift from individualist goals to a mindset of abundance and collaboration.

Develop skills to promote sharing information and openness with colleagues for long term benefits of collaboration – active listening skills – body language, questioning, summarising reframing etc.

Develop the visionary leadership style and language to promote a collaborative mindset within their teams.

Develop influencing skills to create understanding and positive orientation to new ideas.

Understand and handle emotional, psychological and behavioural responses to uncertainty, conflict and change.

Develop self-awareness and the ability to avoid reacting defensively to challenge.

Develop communication skills to engage in valuable conflict and debate to promote best thinking, while respecting others’ perspectives and concerns.

Be more capable and confident in using key skills and techniques to prevent and resolve conflicts before they escalate.

“TCM worked with us to carefully understand our requirements and objectives for workshops across the whole organisation focusing on “Living the Values and the Art of Dialogue”. Both David & Johanna were excellent workshop facilitators, bringing professionalism, knowledge & fun, and encouraging a relaxed atmosphere where effective learning and contribution was valued”. - Carolyn Hawley, HR Director at British Retail Consortium

Key Facts

Suitable for a HR and ER professionals, senior managers, department heads and line managers.

£295 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Further information

Would you like this course delivered in-house?

TCM specialises in tailoring all of our courses for in-house delivery. We also design and deliver bespoke courses and training programmes for our customers. If you would like to find out more, please feel free to give us a call on 020 7404 7011 or complete the enquiry form below and we’ll get back to you.

Accreditation

CPD – Certification Service

ILM – Recognised Provider

OCN London