Ensure that you take a compliant, consistent and credible response to a full range of workplace allegations.
How often have you seen news headlines criticizing organizations for unfairly dismissing their employees? Such instances are hugely damaging to both the reputation and finances of a business, and the most common cause is a flawed investigation process. Outsourcing your investigation to a specialist provider greatly minimizes this risk.
Here at The TCM Group, we have over 20 years’ experience of supporting organizations in conducting impartial, thorough, fair, robust and highly effective investigations. Our world-class investigators are drawn from a wide range of backgrounds, including HR Directors, Lawyers and Senior Police Officers, to provide your organization with a highly respected and trusted investigation service.
Our reputation has reached far and wide, having conducted investigations across the USA, UK and Europe and responding to complex allegations in areas such as:
- Complex staff misconduct
- Sexual harassment and bullying
- Regulatory non-compliance
- Criminal offenses
“The trainer showed outstanding knowledge on the subject and really engaged me on the course. I felt I could come forward with any thoughts or feedback at any point. The course had great content in the areas of investigations and report writing.”
“TCM provided an excellent and highly professional external investigation service for us. The team was always available when we needed anything, and the investigator was incredibly efficient, thorough and personable. All in all – it was perfect!”
“I would also like to mention that I have had lots of superb feedback about your investigation – most people that were interviewed were very impressed by the investigator’s professionalism and the quick turnaround of their statements. My boss – the interim HR Director – said to me yesterday, “I do not know where you found TCM but they are good.”
“TCM conducted a very complex racism investigation, you were superb, it was money well spent. We would spend the money and use your company again if we were to face the same situation.”
“I am very happy with the service provided by TCM. Often in Operations we are so busy ensuring that our Service Users are well cared for, it is difficult for us to assign Managers to investigations. TCM do a fantastic job supporting us with investigations and by using TCM, we ensure investigations are impartial and outcomes are fair. The turnaround on investigations is really quick, which again is sometimes a struggle for us at Cygnet Health Care. I would thoroughly recommend TCM to support businesses.”
How we do it
Having worked with organizations at all levels ranging from healthcare to charities, pharmaceuticals and government departments, you can be assured of the integrity and professionalism of our services. All of our consultants are DBS checked as a minimum, and conduct their casework in accordance with our unique FAIR Investigation Model™.
This model stands us apart from the competition, by advocating a compassionate, empathetic and non-confrontational approach for interviewing and investigating. We do of course maintain a rigorous, challenging and highly effective process.
Using the power of positive psychology and cognitive interviewing techniques, we enable the parties to feel safer and more secure, which has significant benefits for them, the interviewer, and the process as a whole:
- The investigation is less stressful, damaging and corrosive for the parties.
- It creates less stress, fear and anxiety, so that relationships between colleagues and managers are protected.
- Through more effective techniques, we can generally interview less people to identify the truth, so that working relationships stay intact.
Our unique 'TRIAGE' process
All our investigations are conducted in accordance with our unique ‘TRIAGE’ system (Terms of Reference, Review, Interview, Analysis, Gathering, Evaluation). This allows for a consistent and comprehensive approach across all the cases that we deliver. This system incorporates 6 key stages into the investigation process. Below you can download our guidance brochure, to support your own casework.
When it comes to investigations, you really don’t want to risk getting them wrong. Outsource to The TCM Group, and ensure you get them right, the first time of asking.