TCM provide a deep dive into mediation skills and the opportunity to practise with a range of complex and challenging scenarios. A great learning experience. I felt properly supported by TCM tutor and my co learners and am now confident and keen to put my new skills into practise.

TCM offered an exceptional piece of training. The day flew by and I came out of it feeling equipped with the tools to have much higher quality conversations in my role going forward.

"Sometimes with death by slide you can loose your audience, however this never felt the case. The trainer was motivating and knowledgeable. The frequent breakout rooms where good as you got to discuss what you had just heard and got to hear different perspective's from others on the course."

"Great, insightful and informative session, great value for the price of the session"

"Excellent starter mediation course, would highly recommend"

"The trainer was clearly very experienced which helped me to relax and understand the course. I also felt encouraged to develop my route of investigating as a skill."

“A lot of policies forget that there’s a person at the end of each process. Treating people with respect is second nature to us as a team, and our procedures needed to reflect that. Having somebody there like TCM that’s leading the way, making those steps for us to bring ideas to life has been the key to organisational success.”

“Cases were not getting resolved quickly and this was causing distress for both staff and managers. We recognised there had to be a better way of us having more mature conversations and giving our staff the opportunity to reflect, look at different choices they could have made and actually learn from the issue rather than just having an adversarial conversation.”

“We know that conflict is unavoidable, but we know that when it’s handled well, it can be a driver for positive change. In fact, we strongly believe that that positive and constructive conflict can fuel our creativity. And as a creative business, creativity is at the core of everything we do. That’s what excites us about implementing a Resolution Framework"

“After seeing the damage caused by traditional procedures, we got wind that a lot of organisations were introducing alternative dispute resolution frameworks. We were cognisant that our grievance process was acting as a counterculture to the people-led values we upheld as a building society. The Resolution Framework was right for us to undergo this cultural journey. The people and culture function has changed from the authoritarian arm of management to a true strategic partner of the business and its people.”