Putting People First™
Established over two decades ago by our CEO, David Liddle, TCM has been working with our customers to develop person-centered management practices, empowering HR processes and transformational workplace cultures. Our practices, processes and cultures have been designed to improve productivity, increase engagement, drive collaboration and enhance wellbeing. What sets us apart is our unique insight into people, relationships, workplace cultures, HR systems, leadership practices and management behaviors. We have combined this expertise into a world-leading portfolio of culture change, leadership development and conflict resolution programs and consultancy.
“Couldn’t fault the service provided by David and the team in helping us set up an internal resolution procedure and mediation team. We had fantastic feedback from all our colleagues who attended training with them.”
“The mediation and resolution training that TCM delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.”
“TCM worked with us to develop our purpose, values, behaviours and strategy. TCM’s facilitators brought professionalism, knowledge & fun to the assignment. In workshops, they encouraged a relaxed atmosphere where effective learning and contribution was valued.”
“TCM has supported us to deliver our policy to resolve issues and establish a culture of fairness, trust and mutual respect. It is no surprise that in a business which employs so many people, there will be disagreements from time to time. TCM has helped us to establish a modern system for resolving these disagreements quickly and professionally.”
“We have been working with TCM, in order to set up an In-house Mediation Service. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.”
Purpose and values. Aligned.
Organizations which fully integrate their purpose and their values will be the successful organizations of the future. Combined, your values and purpose reflect the kind of organization you are – they define your employee experience (EX) and your customer experience (CX). When corporate strategies and management behaviors are aligned to your purpose and values, this becomes the defining feature of your organization.
We help organizations to define and embed their purpose and their values and to align these to their strategy, their behaviors and their leadership and management competencies.
A culture blueprint for the modern organization.
Shortlisted for Business Book of the Year 2022, David Liddle’s highly acclaimed second book: Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high-performing organization. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values-led organization, it provides 8 transformational enablers to deliver individual, team and business success. The book offers practical guidance and a culture change playbook for HR professionals and business leaders who wish to redefine their corporate culture.
World class mediation, coaching and investigation services
The TCM Group is renowned for the quality and effectiveness of our portfolio of mediation, coaching and investigation services.
Evidence based. Practically delivered.
The use of data and evidence to inform and evaluate organizational change programs is central to their short- and long-term success. We build a business case for cultural transformation using normative, qualitative and quantitative approaches such as existing HR and management data, and the engagement of key stakeholders such as people and culture professionals, leaders, managers, employees and unions.
Putting the human into HR.
The traditional human resources (HR) function is evolving. The emergence of the People and Culture function presents enormous opportunities for HR to deliver fair, just, inclusive, sustainable and high performing systems, processes and cultures. TCM is working with an increasing number of HR teams to help them as they evolve into a people and culture function. From the development of a people and culture strategy to the design and deployment of modern employee handbooks, values and behavioral recruitment processes, and transformational performance management systems. If you want to put the human back into HR, we are here to help.
Tomorrow's leaders. Today.
Your leaders have a significant influence on company culture and your managers should create the climate for success. By equipping your leaders and managers with the skills they need during these volatile uncertain, complex and ambiguous (VUCA) times, your organization will help your most valuable asset to shine – your people.
Through a range of leadership development, training and consultancy packages, we equip leaders and managers with the confidence, competence, characteristics and capabilities to lead their teams through the good times, and the bad.
The Resolution Framework™. The just and fair HR procedure.
The traditional discipline, grievance, and performance management systems are broken. They are retributive, adversarial and harmful. Increasing evidence from bodies such as Acas, the CIPD and SHRM suggests that these procedures undermine team cohesion and organizational effectiveness. There is a better way.
TCM’s ground breaking Resolution Framework™ delivers a powerful blend of procedural and restorative justice. It replaces your existing discipline, grievance and performance management systems with a single and fully legally compliant process which offers fully tailored solutions for each case. Banks, universities, hospitals, airlines, major retailers and government departments are adopting TCM’s Resolution Framework™. Is it time to reframe resolution in your organization?
A happy, healthy and harmonious workplace.
High performance comes not from rigid KPI’s, baffling targets or outmoded performance management systems. Individual, collective and organizational success comes from engaging with our people in a supportive, compassionate and empathetic way. To succeed, managers, leaders, HR and others must develop the behaviors, the systems, and the cultures where flow is created and where your people can flourish – where they can be the most brilliant versions of themselves.
Look after your staff, and they will look after your customers. They’ll also perform better, be happier, and be more productive. TCM designs and delivers a wide range of programs which develop best practice in the emerging area of Wellbeing, Engagement and Inclusion (WEI).