The FAIR Model™

Advocating a compassionate, empathetic and non-confrontational approach across all of our resolution services.

Originally applied to our mediation services, the FAIR Model™ has been specifically designed to solve a full range of workplace disputes. The model has been designed to get right to the root cause of a conflict, while also bringing a pragmatic problem-solving approach.

This highly effective and well-regarded model is used by some of the biggest household names such as; Royal Mail, HSBC, Aviva, Network Rail, British Airways, London Ambulance Service, Lloyds Banking Group, The Metropolitan Police, BT, The DWP and numerous universities, councils and healthcare trusts.

About the Model

The value of the FAIR model doesn’t stop when the conflict is resolved! It delivers just as much value, after the resolution process has taken place. The model was created by our CEO and Founder David Liddle and consists of 4 main pillars:

  • Facilitate: Supporting the parties to engage with each other in effective dialog.
  • Appreciate: To build empathy and understanding between the parties.
  • Innovate: To encourage practical and creative problem-solving.
  • Resolve: To help the parties reach a resolution to the conflict.

Putting the people at the center of the process across all that we do.