“After looking at several companies I attended one of TCM’s taster sessions. Following that I booked to attend the full course. The service overall was outstanding, and the professionalism of the trainers was outstanding. I still use the supporting material today as a guide. Since I became trained my Trust has now invested in three further Workplace Mediators and we have just completed an 18-month report on the cases we have had referred. We also meet monthly for a debriefing session to discuss cases. We are in the process of reviewing our Grievance Policy and Mediation is already listed as an early intervention before moving to a full-blown investigation. To be completely honest I have always found my interactions with TCM very positive. I feel that I can approach the team at any time for advice and linking into the Webinars is always a good reminder of why we take the steps to resolve issues at the lowest possible level.”

“A one-day mediation, which hopefully results in a positive outcome, is a lot less time consuming than having to undertake a grievance investigation and everything that goes with it.”

“Managers tell me it’s definitely a worthwhile thing to do. As they trust the process and see what can come out of it, more and more are saying “What about mediation?” “A lot of the principles of mediation are about common sense and disagreements in the workplace often start out as simple misunderstanding.”

“The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options.”

“Thank you so much for everything you have done for me in the last two days, you have gone way beyond your role and have, undoubtedly, helped me on my journey to getting back to the career I love. I cannot express how grateful I am for your kindness and support.”

“We wanted to review the way that we deal with challenges in the workplace. As a result of the training with TCM, I am now more confident to facilitate win-win outcomes.”

“Royal Mail introduced mediation as part of the Agenda for Growth Agreement (our Industrial Relations Strategy) in partnership with the CWU, the Royal Mail Union. We use mediation to resolve cases of bullying and harassment and industrial relations disputes. TCM have been a critical partner in the development of mediation within Royal Mail and they have been a pleasure to work with at every stage – from the design to the roll out of mediation across the entire company. Mediation has been incredibly effective. In the first two years of using mediation, we had undertaken 329 mediations of which 118 were industrial relations cases and 211 were in bullying and harassment cases. 88% of all cases were resolved through mediation. The cost savings to Royal Mail are measured in terms of tens of millions of pounds. That does not include the less visible benefits of a more collaborative and adult relationship in the workplace and between Royal Mail and its unions partners.”

"The mediation training that was delivered by TCM was enjoyed by all delegates on the course, we all felt that we had learnt a new skill that we could not only use to benefit the organisation but one that we could take away into our personal and professional lives. The trainer Bola was enthusiastic and knowledgeable. Would strongly recommend this course."

“TCM certainly met our requirements and listened to our feedback to change the initial facilitator proposed to a more compatible match which represents excellent client service. It was great working with Aideen, she was very aligned to our Plan values and took the time to understand our needs and was open to suggestions for the format of the workshop and she also asked about the participants and their specific areas of interest so she had more of an idea of her audience before she met them. On the day she facilitated the session well and put everyone at ease and created an informal space that encouraged discussion and dialogue. She ensured everyone’s voices were heard and she did a good job of assimilating all of the various ideas into a visual representation of the process map which was really helpful as there were lots of suggestions from those in the room. She has also been very patient as the internal processes have delayed the next steps on this piece of work. We would definitely use TCM again and recommend to others (and have already started to do that).”

“I am very happy with the service provided by TCM. Often in Operations we are so busy ensuring that our Service Users are well cared for, it is difficult for us to assign Managers to investigations. TCM do a fantastic job supporting us with investigations and by using TCM, we ensure investigations are impartial and outcomes are fair. The turnaround on investigations is really quick, which again is sometimes a struggle for us at Cygnet Health Care. I would thoroughly recommend TCM to support businesses.”