Charlotte is an accredited Civil, Commercial and Workplace mediator with over 10 years’ experience. She is a skilful, insightful and creative mediator specialising in interpersonal and workplace conflict and adult social care disputes. She has commitment to finding positive solutions. Charlotte acts as a mediator and provides conflict resolution skills training within the UK. She has good legal acumen gained from being a solicitor, team leader and manager with over 30 years’ experience in both the private and local authority sectors.
Charlotte puts the wellbeing of individuals and teams at the heart of her approach, providing support and tools during preparatory and resolution meetings to help overcome anxiety and stress arising from conflict.
Her coaching style broadens perspectives about conflict, provides a foundation to focusing forward, reach pragmatic agreements, rebuild trust, working relationships and restore well-being.
Charlotte an instigator for change. In 2015 her research findings on Court of Protection mediation have helped to shape the proposals for an independently evaluated Court of Protection mediation scheme being supported the judiciary. In 2019 she developed an early resolution process pilot for a large local authority and successfully facilitated the resolution of a number of staff disputes in the workplace, with excellent ongoing outcomes. The success of the pilot acted as a springboard for cultural change and her methodology now underpins the organisation’s inhouse mediated resolution process.
Charlotte has successfully mediated cases involving a wide range of seemingly unresolvable workplace issues including serious breakdown of communication, unfair treatment, bullying, victimisation, long term sickness absence, improving work performance, whistleblowing, and re-organisational issues.
Charlotte is a member of the Civil Mediation Council, a volunteer community mediator for Resolve West in Bristol and the Vice Chair for the Association of South West Mediators.
Charlotte is an experienced mindfulness practitioner and a qualified yoga teacher. In her spare time she enjoys walking, paddle boarding, wild swimming, poetry, art and spending time with her grandson, family and friends.