Emily Reilly

MEDIATION SERVICES COORDINATOR
SOCIAL CHANNELS:

What people say

“No job is too small for Emily. She has a great attention to detail, is fun to work with and always has our customers best interests at heart. She is an amazing part of the TCM team and we all love working with her.”
David Liddle, CEO
“Thanks too to Emily for such efficient admin support – it’s great to experience such good ‘customer service’.”
Jane Durkin, Assistant Director (Corporate Social Responsibility) at General Medical Council
From my initial contact with Emily Reilly to gather more information about the NCWM courses, the experience has been professional and seamless. Both Emily and Cameron have been incredibly supportive throughout the booking and setup process. I had many questions, and they were always quick to respond and accommodating. We signed up to three courses. NCWM, Core Skills and a Refresher course, and all have gone smoothly with excellent feedback.
Louise Kinton, ER and People Policy Lead at The British Library
Thank you so much for all your time and expert advice; it's been a sheer pleasure discussing different options with you. You're a true credit to The TCM Group!
Anna Skalbania, Organisational Development Practitioner at University Hospitals of Derby and Burton NHS Foundation Trust

About Emily Reilly

Emily Reilly makes resolution happen. As our Mediation Services Coordinator, Emily oversees the transition of all mediation services to The Mediation Company™, developing systems, processes and resources which streamline operations and deliver the utmost value to our customers. Our mediation services offering has far surpassed just workplace mediations – Emily now coordinates team facilitations, team mediations, mediation-related training courses and resolution for all disputes. She handles client liaison and support from start to finish: the lifecycle spans from initial interest through to setup, case resolution and aftercare. Operations simply wouldn’t run smoothly without her attention-to-detail, compassion and care for our mediation clients.

Emily is an enthusiastic, focused and self-motivated administrator, with proven working experience in ensuring the smooth and effective functioning of multiple training projects. Methodical yet flexible approach to tackling projects and problem solving, Emily has great experience working within a target led environment which focuses on successfully building and maintaining long-term relationships with clients, staff and external organisations. Emily consistently utilises her excellent administrative, verbal, telephone and written communication skills to deliver first-rate customer services and is committed to achieving goals and exceeding expectations.

At a Glance

Responsibilities at TCM
  • Build effective commercial relationships with existing and potential customers, delivering service excellence for our range of mediation services and training.
  • Oversee the transition of all mediation services to The Mediation Company™.
  • Develop systems, processes and resources which streamline operations and deliver maximum value to our customers and to TCM.
  • Work with prospective and existing customers to assess their needs and to create tailored services and proposals.
  • Liaise effectively with customers and consultants throughout the life cycle of workplace mediation services, team facilitation services and our full suite of mediation training programmes and variations, providing full service administrative support.
  • Supporting all internal and outsourced mediation schemes.
  • Ensure adequate quality assurance of programmes using The TCM System (this is our proprietary project management and quality assurance system).
  • Act as the main point of customer and consultant contact throughout an assignment ensuring satisfaction and retention.
  • Provide ongoing support and aftercare post an assignment ensuring that all evaluation data is assimilated and integrated.
  • Coordinate the mediation support and supervision network.
Emily specialises in:
Qualifications and Awards