Emily Reilly makes resolution happen. As our Mediation Services Coordinator, Emily oversees the transition of all mediation services to The Mediation Company™, developing systems, processes and resources which streamline operations and deliver the utmost value to our customers. Our mediation services offering has far surpassed just workplace mediations – Emily now coordinates team facilitations, team mediations, mediation-related training courses and resolution for all disputes. She handles client liaison and support from start to finish: the lifecycle spans from initial interest through to setup, case resolution and aftercare. Operations simply wouldn’t run smoothly without her attention-to-detail, compassion and care for our mediation clients.
Emily is an enthusiastic, focused and self-motivated administrator, with proven working experience in ensuring the smooth and effective functioning of multiple training projects. Methodical yet flexible approach to tackling projects and problem solving, Emily has great experience working within a target led environment which focuses on successfully building and maintaining long-term relationships with clients, staff and external organisations. Emily consistently utilises her excellent administrative, verbal, telephone and written communication skills to deliver first-rate customer services and is committed to achieving goals and exceeding expectations.