Harriette Wolff


What people say

The course was really engaging; the facilitator was knowledgeable and delivered it very well. There was a good balance of learning/presenting vs group activities/discussion. I left with the confidence, core understanding and skills to start investigating within my organisation.
Pete Glass, Manager Air Traffic Services, NATS. Practical Investigation Skills Training
Harriette tackles issues head on but is not afraid to address any challenges where she feels a better approach could be tried. Having worked with her on a number of complex ER cases, I know I can count on her to give honest, professional & reliable advice that safeguards the Company and is fair on the employee
Florian Broemel MIH, General Manager, K West Hotel and Spa

About Harriette Wolff

Wolves are courageous, protective, caring, and strongly determined. As animals, their adaptability is extreme and unlike any other: they are able to survive in the perpetual darkness of the artic, the driest deserts, and the sticky humidity of a Gulf Coast swamp. It’s no coincidence, then, that Harriette Wolff is a natural fit for resolution. Unafraid of any complexity or challenge, Harriette is committed to finding solutions with compassion and the utmost care. We are unsure if she would find -40°C Arctic climates hospitable, though.

Working as part of the TCM senior leadership team. Harriette is our director of investigation and resolution services. Having joined us in 2022 after being a former customer of TCM, and subsequently a Principal Resolution Consultant – her knowledge of TCM spans across 9 years and counting! As an accredited mediator, investigator and performance coach, Harriette brings her knowledge of HR/P&C and conflict resolution into the daily support she provides for colleagues and customers. Unafraid of any complexity or challenge, Harriette is committed to solving disputes with compassion, balance and the utmost care.

Harriette is a Chartered member of the CIPD (Charted Institute of Personnel and Development) and her background lies in delivering complex employee relations advice to key stakeholders, ensuring business objectives are met but people’s needs are placed at the forefront of such. Her work as a trailblazer for Mediation and Resolution was published in David Liddle’s first book, ‘Managing Conflict’ after she successfully developed and implemented one of the first Resolution and Mediation frameworks within the Hotel Industry in 2014/15.

In her spare time, Harriette enjoys horse riding and walking in the Lake District with her partner, daughter and dog Poppy… and a good Sunday lunch!

At a Glance

  • Member of the TCM senior leadership team.
  • Workplace Investigations and outsourcing of complex case work
  • Team climate audits and neutral evaluations
  • Workplace mediations
  • Team facilitation (restorative conferencing)
  • Outsourced and in-house mediation schemes
  • Conflict coaching
  • TCM’s outsourced resolution centre for SMEs and other organisations who wish to integrate a Resolution Framework™