Welcome to The Resolution Framework™.
A multi award-winning system for resolving concerns, complaints and conflicts at work.
Did you know workplace conflict costs businesses £28.5 billion annually in lost productivity, absenteeism, and turnover?
Our 20 years’ experience in responding to workplace complaints, concerns, conflicts and conduct issues has taught us many things. Perhaps nothing more so than the devastating impact that traditional HR policies and management systems are having upon our organisations and employees. These policies and processes are no longer fit for purpose in a modern, complex and diverse workforce. They are proven to be retributive, adversarial and harmful.
In 2013, recognising the need for change, our CEO and founder, David Liddle developed and launched The Resolution Framework™. This ground breaking framework offers a human and humane approach for resolving issues at work. It diverts the majority of issues away from traditional responses, and towards just and restorative methods such as mediation, coaching and facilitation.
The Resolution Framework™ is available FREE of charge.
Everyone deserves to work in an environment where issues are resolved constructively, relationships are protected, and values are lived authentically.
That’s why we made our tried and tested Resolution Framework™ template free and open-source; to provide organisations with a flexible foundation they can adapt to their unique needs and circumstances. By removing financial barriers to access, we’re accelerating the adoption of restorative practices in workplaces everywhere – creating a powerful ripple effect of positive cultural change that extends far beyond our direct client relationships.
TCM have created a fully integrated and legally compliant alternative to the traditional discipline, performance and grievance procedures. Most importantly, it works! – Head of Employee Relations, NHS Foundation Trust
A new approach for resolving workplace issues
For some organisations, their resolution journey begins with familiar practices such as mediation and coaching. For others, it marks a deeper cultural shift – one that redefines how conflict is managed and how people are treated during times of challenge.
At The TCM Group, we have extensive experience embedding a Resolution First approach in some of the worlds most recognised organisations, including the BBC, KPMG, Capgemini, Aviva, HSBC, EasyJet, NHS England, NHS Wales, and leading universities, hospitals and councils.
Whatever stage you’re at, we’re here to support your transformation. Through our proven consultancy, training and implementation support, we’ll help you build a fairer, faster, and more human way to resolve issues- one that puts people first and principles at the heart.
Integrating Your Resolution Framework™
We provide extensive consultancy support to help you develop, tailor, integrate and evaluate your Resolution Framework™. This is an integrated people policy (IPP) so we will begin by helping you decide which HR policies you are seeking to replace – spanning grievance, bullying, harassment, discipline, conduct, performance, capability, absence, attendance and whistleblowing
Our expert consultancy support includes:
- Initial awareness raising. We run a free ‘Redefining Resolution’ workshop for organisations. Please use the contact form at the end of the page to learn more.
- Business plan development, audits, and diagnostics using our highly acclaimed Resolution Review™ and Cost of Conflict Calculator™.
- Shaping and adapting your Resolution Framework (aka Resolution Policy, Respect and Resolution Policy, Resolution First and Respectful Resolution) including stakeholder engagement.
- Developing your Resolution Centre/Resolution Unit which comprises HR, ER, manager and unions.
- Developing and testing your new Resolution Triage process using our award winning Resolution Index®.
- Creating the overarching governance, compliance, monitoring and evaluation systems including processes for gathering user feedback. We also offer our customers a unique people management and ER case management system called Apaxio®.
- Developing your internal communications strategy and communications materials.
Resolution Framework Training and Development
We provide extensive training support to help you build the capacity to ensure your Resolution Framework™ delivers maximum impact. Our courses are designed and delivered by experts PLUS each courses is fully accredited. We can deliver our courses at pace and at scale. They can be tailored to meet the specific needs and context of your organisation. We can also develop new courses from scratch, should you need us to do so.
Our training and development programmes include:
- Routes To Resolution™. This is a foundation programme for the people who are managing the Resolution Framework.
- Resolution Triage Assessment™. This course explains how the Resolution Index works in practice.
- HR As Coach And Mediator™. Does what it says on the tin.
- Mediation Skills Training. As mediation training provider of the year 2024, we we offer a portfolio of fully accredited mediation skills courses.
- Investigation Skills Training. A world class suite of one, two and three day investigation skills courses – all fully accredited.
- Coaching Skills Training. We deliver the acclaimed National Certificate in Coaching Skills as well as shorter coaching courses for managers and people professionals.
Benefits of The Resolution Framework™
Organisations that adopt the Resolution Framework™ consistently report powerful results. By moving away from traditional, adversarial HR policies and procedures, they’re able to resolve issues earlier, closer to the source, and with far greater compassion and clarity. One benefit which is universally reported is that workplace relationships are preserved, not sacrificed, leading to improved performance, enhanced reputation and a clear competitive edge.
Just ask Next PLC, who saw their disciplinary cases drop by 48% after implementing the framework.
- Up to 70% of cases resolved through early intervention
- Significant reduction in formal grievances and disciplinaries
- Improved employee satisfaction and engagement
- Better retention of talented staff
- Stronger working relationships
What we gained was more than a new process – it was a new mindset. One where people felt heard, respected and valued throughout. – Senior HR Business Partner, Global Financial Services Firm
Resolution Framework success stories
The The Resolution Framework™ is delivering tangible savings to countless organisations which are now benefitting from a more values-based, person-centred workplace culture. These include Next PLC, BBC, Virgin Airlines, NATS, TSB Bank, Aviva, HSBC, and numerous hospitals, universities, police forces and local authorities.
Culturally, the change in language and emphasis have been so important. We aren’t focusing on being aggrieved, we are focusing on resolution and that is a fundamental difference. This allows everyone to focus on their job and increases morale and motivation which is good for personal wellbeing; it’s good for the business and it’s good for the customer too. – Anthony Fitzpatrick, Head of Colleague Experience & Employment Policy at Aviva
Want to learn more?
Please complete the form opposite and we’ll be in touch. We offer expert and impartial help to support you as you implement The Resolution Framework.
We also offer a free consultive meeting with our CEO, David, and Resolution Framework Manager, Roxanne, to assess your readiness for the Resolution Framework. PLUS we provide a free stakeholder workshop (online) entitled Redefining Resolution. Please complete the form opposite and we’ll be in touch to tell you more
Alternatively, please call the TCM Resolution Helpline: 0800 059 0595 or click here to send us an email.
