Case Studies

Culture Change
Transformational Trailblazers: North East Lincolnshire Council
Embarking on this cultural journey of transformation would bring the Council’s aspirational vision to life, particularly driving sustainability and performance initiatives.
Leadership Development
Rebuilding Broken Bonds Post-Pandemic
In August 2021, Resolution Consultants Stephen Adams and Stephen Hague designed and co-facilitated a unique team development and leadership programme to a UK-based national charity that provides advice, guidance, and support to vulnerable people. The organisation prides itself on being a richly diverse national team, delivering life-changing services to those most in need and prioritising positive outcomes.
Resolution Framework
Restoring Respect with Resolution: Implementing the Resolution Framework™
Fostering collaboration in a compassionate way is at the forefront of everything Nationwide does. For the People and Culture team at Nationwide, the internal systems of the society should carry this impetus too: cue the implementation of the Resolution Framework™.
Training
Schooling Academics: Confident Conversations at University of Portsmouth
As a public academic institution, the University of Portsmouth has strong values; they are ambitious, responsible and open. In 2021, the Executive Dean worked exclusively with The TCM Group to transform workplace culture to reflect these values.
Culture Change
Transformational Trailblazers: Canterbury Christchurch University
This prominent university joined the Transformational Trailblazers initiative with aspirations to build a more just, inclusive culture for its staff and students. Together, a safe space for people to work and grow personally, professionally and academically will be built for the future.
Leadership Development
Providing Stability to a Surgical Team
Striking a balance between performance and positivity was the ultimate task for TCM when working with a surgical team in the NHS. Improving sub-optimal team dynamics was imperative within the team of highly specialised surgeons, working in the most complex and intense environments on a daily basis.
Investigation & Audit
Conducting A Neutral Evaluation
LLDC chose to conduct a neutral evaluation to understand their employee culture and consider future learning points. Evaluations were made on wellbeing, workload and developmental opportunities.
Investigation & Audit
Cygnet Healthcare: Conducting A Neutral Evaluation
Following anonymous whistle-blowing allegations, a neutral evaluation was conducted to establish root issues, understand impacts and provide future recommendations in a confidential and safe environment.
Mediation
International Alert
In October 2020, The TCM Group delivered a series of team workshops to the senior executive team at International Alert with an ambitious agenda for change.
Leadership Development
The Importance of Inclusivity in a Town Council
A local Town Council stuck in the past worked through team facilitation to prioritise inclusivity for the future.
Resolution Framework
Reframing resolution for Capgemini
In 2017 The TCM Group was invited to support Capgemini to embed our award wining Resolution Framework™.
Investigation & Audit
Cygnet Healthcare
In summary, the neutral evaluation found supporting evidence to the original whistle-blowing allegations, uncovering underlying issues and emotions felt across the team. Above all, the assessor seeks to promote cultural change and a reinforcement of company values to challenge negative behaviours and set boundaries for staff conduct.
Resolution Framework
From Policy To People
Tired of antiquated and self-serving policies, a dynamic duo in a local Council had a desire to disrupt the status quo of government. In 2021, they began the transition to a resolution-focused, people-centred policy framework with the backing of TCM.
Mediation
The Power of Mediation in Local Government
In September 2020, CEO, Founder & veteran of mediation David Liddle delivered transformational team development to a local Council. The blending of coaching and development impacted values of collaboration, self-awareness, team accountability, and constructive conflict.
Leadership Development
Team Development in the NHS
Resolution Consultant Elizabeth Nuckowska identified issues within a pharmaceutical team, delivering a tailored four-part programme to achieve a positive workplace climate and culture.
Leadership Development
Supporting Leadership in an NHS team
The TCM Group intervened with a clinical team to repair damage, rebuild team effectiveness and reshape leadership. Bespoke team facilitation, leadership coaching and neutral evaluation was undertaken by our expert consultants.
Leadership Development
AB Agri
In February 2021, Resolution Consultant Stephen Adams delivered a bespoke team development programme to a team in AB Agri, optimising performance and mending partnerships.
Tesco
Resolution Framework
Reshaping Grievance Procedures
The third-largest retailer in the world worked exclusively with The TCM Group in 2017 to revolutionise their outdated grievance procedures and transition to an early resolution scheme.
Investigation & Audit
Introduction to Investigations
Head of Investigations and Audits at TCM, Gary Rogers, delivered an online workshop to guide participants through the process of conducting fair and thorough investigations.
EDF
Mediation
Mediation & Early Resolution
EDF implemented an early resolution programme to compliment their existing formal procedures and align with their zero-harm ethics policy.