Putting People First™
Established over two decades ago by our CEO, David Liddle, TCM has been working with our customers to develop person-centred management practices, empowering HR processes and transformational workplace cultures. Our practices, processes and cultures have been designed to improve productivity, increase engagement, drive collaboration and enhance wellbeing. Our experience of resolving complex workplace issues has provided us with a unique insight into people, relationships, workplace cultures, HR systems, leadership practices and management behaviours. We have combined this expertise into a world leading portfolio of culture change, leadership development and conflict resolution programmes and consultancy.
“Couldn’t fault the service provided by David and the team in helping us set up an internal resolution procedure and mediation team. We had fantastic feedback from all our colleagues who attended training with them.”
“The mediation and resolution training that TCM delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.”
“TCM worked with us to develop our purpose, values, behaviours and strategy. TCM’s facilitators brought professionalism, knowledge & fun to the assignment. In workshops, they encouraged a relaxed atmosphere where effective learning and contribution was valued”.
“TCM has supported us to deliver our policy to resolve issues and establish a culture of fairness, trust and mutual respect. It is no surprise that in a business which employs so many people, there will be disagreements from time to time. TCM has helped us to establish a modern system for resolving these disagreements quickly and professionally.”
“We have been working with TCM, in order to set up an In-house Mediation Service. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.”
Purpose and values. Aligned.
Organisations which fully integrate their purpose and their values will be the successful organisations of the future. Combined, your values and purpose reflect the kind of organisation you are – they define your employee experience (EX) and your customer experience (CX). When corporate strategies, and management behaviours are aligned to your purpose and your values, this becomes the defining feature of your organisation.
We help organisations to define and embed their purpose and their values and to align these to their strategy, their behaviours and their leadership and management competencies.
A culture blueprint for the modern organisation.
Shortlisted for Business Book of the Year 2022, David Liddle’s highly acclaimed second book: Transformational Culture provides a blueprint for a fair, just, inclusive, sustainable, and high-performing organisation. With a foreword from Dave Ulrich and expert analysis of the benefits of a people-focused and values-led organisation, it provides 8 transformational enablers to deliver individual, team and business success. The book offers practical guidance and a culture change playbook for HR professionals and business leaders who wish to redefine their corporate culture.
Evidence based. Practically delivered.
The use of data and evidence to inform and evaluate organisational change programmes is central to their short- and long-term success. We build a business case for cultural transformation using normative, qualitative and quantitative approaches such as existing HR and management data, and the engagement of key stakeholders such as people and culture professionals, leaders, managers, employees and unions.
Putting the human into HR.
The traditional human resources (HR) function is evolving. The emergence of the People and Culture function presents enormous opportunities for HR to deliver fair, just, inclusive, sustainable and high performing systems, processes and cultures. TCM is working with an increasing number of HR teams to help them as they evolve into a people and culture function. From the development of a people and culture strategy to the design and deployment of modern employee handbooks, values and behavioural recruitment processes, and transformational performance management systems. If you want to put the human back into HR, we are here to help.
Tomorrow's leaders. Today.
Your leaders have a significant influence on company culture and your managers should create the climate for success. By equipping your leaders and managers with the skills they need during these volatile uncertain, complex and ambiguous (VUCA) times, your organisation will help your most valuable asset to shine – your people.
Through a range of leadership development, training and consultancy packages, we equip leaders and managers with the confidence, competence, characteristics and capabilities to lead their teams through the good times, and the bad.
The Resolution Framework™
The traditional discipline, grievance, and performance management systems are broken. They are retributive, adversarial and harmful. Increasing evidence from bodies such as Acas, the CIPD and SHRM suggests that these procedures undermine team cohesion and organisational effectiveness. There is a better way.
TCM’s ground breaking Resolution Framework™ delivers a powerful blend of procedural and restorative justice. It replaces your existing discipline, grievance and performance management systems with a single and fully legally compliant process which offers fully tailored solutions for each case. Banks, universities, hospitals, airlines, major retailers and government departments are adopting TCM’s Resolution Framework™. Is it time to reframe resolution in your organisation?
A happy, healthy and harmonious workplace.
High performance comes not from KPI’s, targets and outmoded performance management systems. Individual, collective and organisational success comes from engaging with our people in a supportive, compassionate and empathetic way. Flow and flourish are central to the future of the modern workplace. To succeed, managers, leaders, HR and others must develop the behaviours, the systems, and the cultures where our people can shine – where they can be the most brilliant versions of themselves.
Look after your staff, and they will look after your customers. They’ll also perform better, be happier, and be more productive. To accomplish this, TCM designs and delivers a wide range of programmes which develop best practice in the emerging area of Wellbeing, Engagement and Inclusion (WEI).