The UK’s leading conflict management & leadership development consultancy

With an expert team, extensive experience and unrivalled depth of knowledge, we are widely regarded as the UK’s leading provider of business, employment and workplace resolution services. Our proudest accolade is the outstanding feedback that we receive from our partners. Read some of the feedback here

<span>Head of HR, Hugo Boss</span>

We wanted to review the way that we deal with challenges in the workplace. As a result of the training with TCM, I am now more confident to facilitate win-win outcomes.

Pippa Byrne Head of HR, Hugo Boss
<span>Learning & Development Advisor, National Express</span>

This course made me stand still and assess my actions; where I am and where I am heading. A phenomenal, passionate and inspiring trainer. I have learned so much on the gift of giving back.

Elizabeth Brzozowska Learning & Development Advisor, National Express
<span>ER Consultant, City of London Corporation</span>

Before TCM helped us to set up our mediation service, we had a skeletal conflict resolution service. It didn’t meet the case work arising in our organisation. TCM helped us cope with the volume and complexity.

Gail Simpson ER Consultant, City of London Corporation
<span>HR Manager, Wallis</span>

Insightful, engaging & interesting. TCM helped me raise my skill level, step back and listen more. TCM are extremely knowledgeable in all areas of learning & development. Fully recommended.

Whitney Brooks HR Manager, Wallis

Quick links


TCM is the trusted partner to many thousands of organisations in the UK and overseas. Our aim is to be the world leaders in all aspects of conflict management, collaborative business practices and leadership development. We promote constructive, collaborative and empowering approaches for managing conflict, people and organisations. Dialogue building, positive psychology and interest based problem solving are at the heart of our consultancy and training programmes. We deliver significant benefits for our customers by removing the barriers to resolution and by creating happier, healthier and more harmonious workplaces. In turn, these deliver a more productive, more engaged and ultimately a more effective organisation.

Our values define us. They underpin every assignment that we deliver, every programme that we design and every interaction that we have.

TCM Insights

Case Studies

royal mail

Royal Mail and its trade unions have agreed to appoint an independent mediation partner, The TCM Group, to help deal with workplace issues throughout the company that employs 150,000 workers…

Read our case studies here.


recommended reading


Download our conflict calculator so you can measure the cost of conflict in your organisation. Compare your cost of conflict with a TCM quote to see the savings you can make every year. It pays to be prepared…

Download our conflict calculator


- 10 days ago

"Incredibly useful to learn the different techniques which can be used at any time and not just in a formal mediati…
h J R

- 11 days ago

"The National Certificate in Workplace Mediation course was fantastic & the trainer was brilliant. I learned more t…
h J R

- 12 days ago

"A brilliant course which really helps to understand how conflict arises and how to avoid it." Rachel Roe, Lawyer a…
h J R

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“How one mediation company is changing the face of workplace dispute resolution”