HR as Coach & Mediator (2 Days)


The essential mediation and coaching skills course for HR professionals.

NEXT DATE:18th & 19th April 2024 (Online)
COST:£595.00 ex VAT
LOCATION:Online, or Classroom-Taught

Trainer for this upcoming session:

Philippa Brown
Transformation Consultant at the TCM group
If you would like to discuss Philippa's post in more detail, please contact Philippa at [email protected]
“I chose TCM based on their reputation for their quality of training. TCM’s course was thorough, enjoyable, in-depth and very useful. Overall a fantastic training session. Thank you!”
Kat Burrell, HR Officer at Europe at Masternaut


HR as Coach & Mediator™ provides delegates with the skills to be able to respond calmly and neutrally during the various stages of conflict. It looks at a range of active listening and reframing skills to move a situation forward, to understand how to create and manage boundaries and set clear goals that enable our teams to lead by example.

This two-day course builds on delegates’ instinct for resolution; using their experience of conflict coaching, mediation or purely a desire to understand these areas more. It offers a tried and tested model of mediation along with a series of practical tips and guides to help them secure a positive resolution in workplace disputes.

By combining Emotional Intelligence with theories such as ‘Positive Psychology’, it also enables HR and ER professionals to provide coaching and support for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.


By attending this unique 2-day programme, delegates will become able to:

  • Respond calmly and neutrally during mediation.
  • Use a range of active listening and reframing skills to move a situation forward.
  • Understand how to create and manage boundaries and set clear goals.

Key Facts

Suitable for all HR professionals, specifically HR Advisors and HR Managers.

£595 + VAT for open access courses delivered face to face at the TCM Academy in London or online via Zoom.

Please contact us for our latest prices for in-house delivery to groups of 4 or more.

Further information