Written by: The TCM Group

Personnel Today Awards 2021 by Robyn Marsh

18 Nov 2021

Share article:

Tags:

2021 has been memorable. Amidst moments of great change, sometimes conflict, and often challenge, there’s also been celebration. The past year, if not two, has brought many trials and tribulations to the fore of our workplaces. Mental health is the prevailing theme for many, more are resigning than ever before, and the way we work is fast evolving. But times of unrest provide valuable lessons, too. We’re able to look a little deeper than we have before and grow, if we want to.

That’s what Tuesday’s Personnel Today Awards celebrated – the heroes in the storm. Those maybe not always able, but certainly willing, to pick themselves up and march on. To promise that the future would be better than the now, and taking those steps with compassion, communication and courage; recognising that in conflict and challenge, there’s an opportunity for real, tangible change.

At the Grosvenor House Hotel in London, ten colleagues of The TCM Group sat round a table, in a grand room of hundreds. For some, it was the first time we’d met without the crackle of microphone audio and frozen faces on screens. We were spoiled with a three-course meal, copious amounts of alcohol and a speech from comedian Russell Kane that left us in crumpled hysterics, hanging off our chairs. The band played, glasses clinked and chandeliers winked in the purple lights, becoming the steady melody of the evening. And cutting through it all – the infectious laughter, soaring happiness and gratitude that rumbled throughout the great room.

It can be nothing other than serendipity, then, that we were to receive the Change Management Award in recognition of our work with TSB Bank. One of the UK’s largest banks and household names had the capacity to acknowledge the archaism of traditional policy and the courage to overturn, rip up the rules and revitalise their systems. In 2020, TCM and TSB collaborated to transform their approach to conflict management: moving away from divisive formal procedures to a values-based and people-centred Resolution Framework™.

Facilitating open and honest dialogue became the emblem of the organisation, allowing policies to mirror its people: empowering, encouraging and celebrating employees for all their nuances, intricacies and worth. Since implementing restorative justice, in place of formal sanctions, the impact on culture has been untenable. Three-quarters of those questioned in an annual survey now feel that people are held accountable for their behaviours, and over 80% feel that they are treated fairly and with respect. The dream to visualise an inclusive organisation became a reality, made possible by streamlining policies to values with genuine intention.

It circles back to the year’s themes of change, conflict and challenge. We’re always going to have conflict in our workplaces. Some days, weeks, or months will be harder than others. But it’s how we deal with this that will form the present and future of our companies. Will we confront? Or will we celebrate?

We can be the heroes in the storm, if we want to.

Congratulations to all of the winners and attendees. You can see all of the winners from this year’s Personnel Today Awards, here.

If you’d like to follow in TSB Bank’s footsteps and integrate the Resolution Framework within your organisation; then for a limited time we are offering a half-price, 1-day “Routes to Resolution” course. Providing all you need to get started on your resolution journey, delegates will leave with a comprehensive knowledge of the benefits, principles, processes and practical applications (plus a FREE COPY) of the Resolution Framework™. Contact us to find out more!

You may also like to read

12 Nov 2024 | Lauren Katalinich
How to Disagree Well: Transforming Workplace Conflict into Opportunity
In last week's masterclass, How to Disagree Well, our CEO David Liddle revealed a stark truth about workplace conflict: we're doing it all wrong. In a session that drew unprecedented attendance, David challenged our traditional approaches to workplace disagreements and offered a compelling alternative that promises to transform how organisations handle conflict.
11 Nov 2024 | Rahul Patel
The Hidden Cost of Family Disputes: Why Second-Generation Businesses Often Fail
Family businesses have long been the backbone of economies around the world. But internal disputes can cause severe disruption and even collapse of the business - here's how to tackle it.
24 Oct 2024 | Katrina Hinrichsen
King’s School Canterbury: Elevating HR Leadership with Coaching Skills
We share how one of the oldest and most prestigious schools in the world tapped into the power of people professionals' coaching with our training course.
17 Oct 2024 | Katrina Hinrichsen
Webinar Recap: Exploring the Magic of Mediation
Are you creating chasms or building bridges? Our recent Mediation Eye-Opener Webinar dived into how mediation can be your informal yet powerful tool for conflict resolution, helping teams not just survive but truly thrive.
engage-coaching-coach-tcm-professional
11 Oct 2024 | Katrina Hinrichsen
Webinar Recap: Engage Coaching Eye-Opener
Our webinar recap highlights how coaching is a transformative force for businesses and employees alike. Delve into our unique strategies and models, and the profound impact coaching can have on workplace culture, resilience, and productivity.
27 Sep 2024 | Katrina Hinrichsen
How The University of Manchester Tapped into the Power of Facilitated Conversations
Facilitated conversations build a culture of openness, trust, and collaboration — key ingredients for any successful educational institution. Discover more in this case study.