Hosted by The Mediation Company by The TCM Group, this insightful masterclass explored the principles of mediation, the role of power dynamics, and how authority, influence, and bias can shape mediation outcomes. With over 70 guests joining us live, the session was highly engaging, sparking meaningful discussions and participation throughout.

Key Takeaways

• Understanding Mediation & Power Dynamics – We provided a foundational overview of mediation, examining how power imbalances arise due to authority, status, or subtle biases. Mediators must be aware of these dynamics to ensure a fair and balanced process.
• Practical Exercises & Case Studies – Attendees actively engaged in exercises, reflecting on real-world examples of power imbalances in mediation. We examined a case study involving a senior manager and a team member, discussing how dominance can manifest in different ways—whether through control, lack of empathy, or unconscious biases. We explored how mediators can identify and address these imbalances effectively.
• The Eight Forms of Power – The session broke down the different ways power influences mediation, from positional power to expert power, and how each can impact conflict resolution.
• The Role of Bias in Mediation – We explored the various ways biases can shape conflicts and the mediation process, helping attendees recognise and mitigate their influence.
• Poll Discussion: When Should a Mediator Influence Mediation? – A thought-provoking poll asked attendees to consider when, if ever, it is appropriate for a mediator to actively influence the direction of mediation. The discussion that followed provided valuable insights into ethical considerations and best practices.
• The FAIR Mediation Model – Our structured approach ensures mediators can create a safe and balanced space for all parties involved.

At the end of the session, we highlighted our range of mediation skills training courses, including our Power Imbalances in Mediation Course, which provides deeper insights and practical strategies for handling authority and influence in mediation.

Watch it now

This masterclass was opened by Katrina Hinrichsen, Content and Engagement Manager for our People Services, and led by Louise Webb, People Services Manager, with guest speaker Belinda Westwood, Transformation Consultant, who shared expert guidance and hands-on strategies.

Thank you to everyone who joined us live and contributed to the discussion! If you missed the session or want to learn more about our award-winning mediation training and services, get in touch with us today.