A new way to resolve concerns, complaints, and conflicts
Welcome to The Resolution Framework.™
Did you know workplace conflict costs businesses £28.5 billion annually in lost productivity, absenteeism, and turnover?
Our 20 years’ experience in responding to workplace complaints, concerns, conflicts and conduct issues has taught us many things. Perhaps nothing more so than the devastating impact that traditional HR policies and management systems are having upon our organisations and employees. These policies and processes are no longer fit for purpose in a modern, complex and diverse workforce. They are proven to be retributive, adversarial and harmful.
In 2013, recognising the need for change, our CEO and founder, David Liddle developed and launched The Resolution Framework™. This ground breaking framework offers a human and humane approach for resolving issues at work. It diverts the majority of issues away from traditional responses, and towards just and restorative methods such as mediation, coaching and facilitation.
A fully integrated and legally compliant alternative to traditional workplace discipline, performance and grievance policies and procedures.
A new and innovative approach for resolving workplace issues
Our customers report many benefits, after making a move away from their traditional HR policies and procedures. Issues can be resolved sooner and closer to source; whilst ensuring that workplace relationships are protected, contributing to increased performance, reputation and competitive advantage.
Your organisation may have already begun to utilise some of the Resolution Framework’s core elements, such as mediation. For others, a radical and complex change is required. We are here to support you on this journey with a unique range of support, training and consultancy packages.
Benefits of The Resolution Framework™
The Resolution Framework™ is open-source
We believe that everyone deserves to work in an environment where issues are resolved constructively, relationships are protected, and values are lived authentically.
That’s why we made our tried and tested Resolution Framework™ template free and open-source; to provide organisations with a flexible foundation they can adapt to their unique needs and circumstances. By removing financial barriers to access, we’re accelerating the adoption of restorative practices in workplaces everywhere – creating a powerful ripple effect of positive cultural change that extends far beyond our direct client relationships.
Resolution Framework success stories
The The Resolution Framework™ is delivering tangible savings to countless organisations which are now benefitting from a more values-based, person-centred workplace culture. These include Next PLC, BBC, Virgin Airlines, NATS, TSB Bank, Aviva, HSBC, and numerous hospitals, universities, police forces and local authorities.
“The introduction of TCM’s Resolution Framework changed the whole concept and dynamic of managing conflicts and complaints within the workplace. Culturally, the change in language and emphasis have been so important. We aren’t focusing on being aggrieved, we are focusing on resolution and that is a fundamental difference. We have seen that the vast majority of cases are settled either at triage or through a facilitated conversation. This allows everyone to focus on their job and increases morale and motivation which is good for personal wellbeing; it’s good for the business and it’s good for the customer too.”
Anthony Fitzpatrick, Head of Colleague Experience & Employment Policy at Aviva
Contact The TCM Group today to find out more
Please fill out the form if you’d like to learn more – we offer customised help in implementing your Resolution Framework.
Alternatively, please call the TCM Resolution Helpline: 0800 059 0595 or click here to send us an email.
