TQM is a set of management practises throughout an organisation, focused towards the meeting and exceeding of customer requirements. TQM puts emphasis on process measurement and controls for continuous improvement. TQM is also used as a business strategy to embed quality awareness in all aspects of a company’s processes and culture. Total Conflict Management (TCM) is a company that applies TQM constantly throughout the organisation to give continuous added value to clients. We also apply TQM principles in our management consultancy and strategic change management activities. Check out this website www.isixsigma.com/me/tqm