“The Routes to Resolution course at The TCM Group was excellent. I gained valuable insights from learning and revisiting the underpinning theories of conflict management and practicing how to apply them. I now have key acronyms like PIN and BIN at the forefront of my mind when using these models. I also have a much deeper understanding of empathy and its practical application, the concept of healthy venting, and the conflict escalation curve. Additionally, I will greatly benefit from the comprehensive knowledge I’ve gained of the resolution framework provided during the course.”