I had gone to various providers, but you outshone the rest by how you engaged, communicated, and provided the support needed. Emily and Lily were excellent and proactive at addressing our requirements at a business-critical time; providing not just mediation but the additional coaching support to ensure effective working relationships.

Setting the Standard for Inclusive Mediation and Coaching for a National Charity

Understanding the Challenge

The TCM Group was engaged to provide mediation services and supporting coaching for a dispute involving a national children’s support organisation. The case required sensitivity, quick response times and specialised skills.

A Tailored Approach

Understanding the unique needs of this case, TCM assigned an experienced consultant who not only had a strong understanding of the non-profit but was also proficient in different communications methods. The client highlighted her contribution: “Julie Plant‘s knowledge of the charity sector was an added advantage of for us.”

We know that mediation is most effective when it acknowledges and addresses the unique needs of all parties involved. By providing a mediator fluent in different communication methods, we could create an environment where all individuals could communicate freely and engage fully in the process. Inclusive mediation helps break down barriers, fosters understanding, and ensures that all voices are heard, leading to more meaningful and lasting resolutions. It helped to build trust throughout the mediation process and aided the successful outcome.

Our team worked closely with all parties throughout, ensuring a structured and supportive mediation experience. From the outset, the client noted TCM’s exemplary engagement and responsiveness, stating: “From the moment I got in touch, you were ‘on it.’ I had gone to various providers, but you outshone the rest by how you engaged, communicated, and provided the support needed. The speed in responses to assist me was top-notch.”

“The mediation day itself went well, and financially we were really looked after, which was truly appreciated. Emily was particularly supportive with arrangements for the day to ensure that we had everything required.”

Beyond mediation, TCM recognised the benefit of additional coaching to help maintain effective working relationships. As the client put it: “Emily and Lily were excellent and proactive at addressing our requirements at a business-critical time; providing not just mediation but the additional coaching support to ensure effective working relationships, to allow the charity to continue doing the amazing work that we do.”

The Power of Partnership: A Relationship Built on Trust

Throughout the process, our team’s commitment and responsiveness made a lasting impression. The client rated our overall support as “amazing, 10/10″.

Louise Webb, TCM’s People Services Manager, reflected on this partnership: “Working with this fantastic organisation was a true testament to how our team goes above and beyond. The relationship we built was based on trust, responsiveness, and a genuine commitment to providing the best service possible. This case demonstrated how mediation, when done right, can make a lasting impact.”

Key Takeaways: What Made This Experience a Success?

  • Tailored expertise – Allocating a consultant fluent in different communication methods ensured inclusivity and effective communication.
  • Proactive & responsive approach – Fast action and clear communication made a significant difference.
  • Beyond mediation – added value – Coaching services enhanced long-term working relationships.
  • Compassionate support – A client-first approach-built trust and ensured a seamless process.
  • Financial fairness – Ensuring affordability without compromising on quality.

Mediation and Coaching That Creates Lasting Change: How we Can Support Your Organisation

This case highlights the value of accessible, responsive, and tailored mediation services. By providing a consultant fluent in different communication methods and tapping into the power of mediation with coaching, TCM demonstrated its commitment to inclusive, effective conflict resolution with transformative results.

If your organisation is facing workplace conflict, our expert mediators are ready to help. With a tailored, compassionate approach, we provide the support needed to foster positive working relationships and sustainable resolutions.

Contact us today to learn how we can make a difference for you.