Success stories, recommendations and endorsements

We are thrilled when we hear positive stories from our customers. This page provides a snapshot of just some of the numerous recommendations and reviews that we get each day.

Training & Development

Geraldine McDonagh
HR Business Partner at Hestia
“The techniques in this course can be applied both in your business life and personal life. The trainer was extremely knowledgeable and adapted the course content to meet the needs of the delegates.”
Susan Wilkinson
Group Executive Assistant at Danbro Trading Group
Thank you for an insightful course. The course provided me with useful skills I can apply in the workplace and was professional from start to finish.
Mashhuda Kazi
General Manager at NHS
"The course offers intense learning on such important and powerful human connections, working heavily with emotions. As all of us interface whether that be in work or personal, such skills, tools and techniques can help, learnt through this course. It equips you with concepts and complex issues better. We had a great trainer and had a wonderful, though very intensive, week."
Cara Meakins HR Manager at Innogy Business Services

“We’ve just completed the initial training for the mediation accreditation which everyone thoroughly enjoyed and we are now progressing the written element of the assessment.  The trainers were fantastic and I couldn’t recommend the course to anyone enough.”

Catherine Anderson Organisational Development Manager at oneSource

“The TCM Group are a great organisation with great people who are passionate about mediation and resolution. We have worked with TCM for over 5 years to deliver a wide range of mediation and conflict management courses and services for the local authorities that we support. We have recommended TCM’s mediation, training and consultancy services to many others and they have always been as impressed as we are.”

Ben Williams Senior ER Manager at Virgin Atlantic Airways

“The mediation and resolution training that TCM delivered was first class – engaging, thought provoking and highly professional. David’s collaborative, future focused and solution focused approach to conflict resolution really resonated with me and my team and aligns neatly with our brand values and people strategy.”

action-for-children
Richard Buck Workforce Development Partner at Action for Children

“Great organisation to work with. Always accommodating and helpful in shaping development sessions to meet audience needs. I would have no hesitation in recommending TCM.”

Ellie Pike HR Advisor at Penguin Books

“This course was really informative and engaging. Practical training delivered by approachable and knowledgeable professionals. I now feel more confident to put these skills into practice.”

Mediation Services

So successful are our mediation services that 93% of cases reach a favourable outcome for all involved. In doing so, we save organisations valuable time, money and stress in comparison to traditional HR procedures. Below you’ll find a collection of reviews from satisfied customers and those involved in the process!

Catherine Anderson
Organisational Development Manager at oneSource
“The TCM Group are a great organisation with great people who are passionate about mediation and resolution. We have worked with TCM for over 5 years to deliver a wide range of mediation and conflict management courses and services for the local authorities that we support. We have recommended TCM's mediation, training and consultancy services to many others and they have always been as impressed as we are.”
Julie Plant
Head of Learning and Development at Brandon Trust
“Our managers say they can’t believe how far two people can come in just one day when things have been so bad between them for so long”.
Gillian Mclean
London Borough of Hillingdon
“We have been working with TCM for just over a year, in order to set up an In-house Mediation Service. I have found them, as a company, to be knowledgeable & helpful and always feel the focus is on achieving business outcomes, rather than the training event itself. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.”
Parcel Force
Sharon Sherriff HR Director at Parcelforce Worldwide

“We’re seeing much more reasoned responses to things and people are approaching things in a different way. People are a lot calmer.” 

Julie Plant Head of Learning and Development at Brandon Trust

“Our managers say they can’t believe how far two people can come in just one day when things have been so bad between them for so long”.

Carole Russell BT Group

Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.

London borough of Hillingdon
Gillian Mclean London Borough of Hillingdon

“We have been working with TCM for just over a year, in order to set up an In-house Mediation Service. I have found them, as a company, to be knowledgeable & helpful and always feel the focus is on achieving business outcomes, rather than the training event itself. TCM trainers have a passion for resolving conflict & their enthusiasm both engages, inspires and energises others.”

Helen Snape Human Resources Manager at Care UK

“Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!”

Team Mediation, Facilitation and Coaching Services

When we apply our early dispute resolution techniques to larger groups and teams, the results can be transformational. Hear what just a few of our recent customers had to say:

Harriette Wolff Senior HR Advisor at Royal Lancaster London

“It sticks in my mind because the colleague came out smiling. They told me ‘I’m so happy to have finally had a chance to talk. I’ve been waiting for so long to be heard.’ It made all the work seem worth it. This whole process has reminded our team members to put the human side back into their relationships. We should always be putting our employees first, they are what makes our business.”

Robert Longley-Cook Chief Executive at HFT

“Had been impressed with a talk from David on achieving the benefits of ‘positive conflict’ so invited him/TCM to facilitate a process to optimise our Executive team-working. Really worked well: the power of professional external facilitation allowed us all to take more risk and confront issues in a more open way. Now have a great framework – both individual and team – for taking the team to an even better level of interaction: critical given the pressures we are facing in our business sector. And it was fun too!”

Resolution Framework & HR Policy Redesign

Integrating a Resolution Framework™ as an alternative to traditional HR policies and procedures can have a huge impact on an organisation. It saves money, stress and time; while promoting positive, constructive behaviours amongst employees…

Royal Mail
Royal Mail. Jon Millidge MBE. Pension Reform Director

“TCM has supported us to deliver our policy to resolve issues and establish a culture of fairness, trust and mutual respect. It is no surprise that in a business which employs so many people, there will be disagreements from time to time. TCM has helped us to establish a modern system for resolving these disagreements quickly and professionally.”

Sarah Buckley ER & Employment Policy Consultant at Aviva

“Couldn’t fault the service provided by David and the team in helping us set up an internal resolution procedure and mediation team. We had fantastic feedback from all our colleagues who attended training with them.”

Leadership & Management Development

Leaders, at all levels, hold the single greatest influence upon the culture of an organisation. Below you’ll find reviews and recommendations from attendees across our range of leadership development programmes.

Carolyn Hawley HR Director at British Retail Consortium

“TCM worked with us to develop our purpose, values, behaviours and strategy. TCM’s facilitators brought professionalism, knowledge & fun to the assignment. In workshops, they encouraged a relaxed atmosphere where effective learning and contribution was valued”.

Forida Khanam Business Support Officer at London Borough of Tower Hamlets

“The Aspiring Managers programme is a great one to help give you the skills and confidence for you to take the next step into management.”

Investigations

We understand that an investigation is something that no one wants to have to happen. But when it does, it is of paramount importance that the process is conducted by a well trained and experienced investigator. Don’t just take our word for it…

HR Director Aitch Group

“TCM provided an excellent and highly professional external investigation service for us. The team was always available when we needed anything, and the investigator was incredibly efficient, thorough and personable. All in all – it was perfect!”

Lyn Elliott Head of HR at Cygnet Health Care

“I am very happy with the service provided by TCM. Often in Operations we are so busy ensuring that our Service Users are well cared for, it is difficult for us to assign Managers to investigations. TCM do a fantastic job supporting us with investigations and by using TCM, we ensure investigations are impartial and outcomes are fair. The turnaround on investigations is really quick, which again is sometimes a struggle for us at Cygnet Health Care. I would thoroughly recommend TCM to support businesses.”

Corporate People Manager The Children’s Society

“I would also like to mention that I have had lots of superb feedback about your investigation – most people that were interviewed were very impressed by the investigator’s professionalism and the quick turnaround of their statements. My boss – the interim HR Director – said to me yesterday, “I do not know where you found TCM but they are good.”

HR Manager Nationwide Charity

“TCM conducted a very complex racism investigation, you were superb, it was money well spent. We would spend the money and use your company again if we were to face the same situation.”

Carly Durcan Head of Employee Relations at GVC Group

“The TCM Group assisted us with a workplace grievance investigation and were fantastic throughout from start to finish. Working in a busy organisation with Senior Individuals who certainly don’t have the availability nor time to deal with such issues, they were able to take the process away and deal with it independently. The communication throughout was great, as was the level of detail they provided within their follow up report. I would not hesitate in recommending or using their services again.”

Key notes and presentations

Our CEO and founder David Liddle has been invited to speak for a variety of prestigious clients and received excellent accolades for his sessions…

Jules Goddard Event Coordinator at Swindon & North Wiltshire CIPD

“David Liddle from TCM recently delivered an excellent event for the Swindon and North Wiltshire CIPD. It was a very engaging session and we had some great feedback afterwards. The topic is a very important one to most if not all businesses, Redefining Resolution. We were excited to book David and he delivered a very informative and interactive evening.  David delivered some thought provoking information which made everyone begin to think about alternatives to the ‘normal’ formal grievance procedures and how to avoid the almost inevitable increase in tension within the organisation, while encouraging mediation and other informal approaches. This methodology also is very cost effective, avoiding the heavy input required from managers when trying to resolve conflict or grievances. The feedback from the group that David delivered to is overwhelmingly positive and I can highly recommend David and The TCM Group.”

TCM and the Association of Project Management
Jacob Achenbach Programme Manager at Rolls-Royce & Chair of Events at APM

“I invited David to organise a seminar for the Association for Project Management (APM) to help project management professionals develop conflict resolution and mediation skills. David’s workshop was excellent; it was full of expertise and humour, allowed the delegates to reflect and speak about their experiences openly and provided us with a lot of practical tips on how to manage, and make the most of, disagreements in a workplace. David is a true professional with an ability to make a difference and it was a pleasure to work with him.”

Sarah Bidwell CIPD Black Country

“David Liddle of TCM provided a really engaging and thought provoking session aimed at helping our members to think about the compelling reasons to modernise and make dispute resolution approaches more effective. David is a fun speaker  who draws on a wealth of experience to generate debate and he provided real added value to the session with generous access for participants to TCM resources. Such a popular session we’ll be inviting him back again!”

Frank Holden Events Organiser at North Staffordshire and South Cheshire CIPD

“David led an insightful and knowledgeable discussion on the benefits of properly structured mediation interventions to resolve individual conflict issues in the work environment. He is passionate in his advocacy of the value of carefully considered mediation where communication has broken down. His thoughts on the organisation’s values and culture as the starting point to resolve issues where a breakdown in relationships has taken place was reinforced with practical steps evolved out of years of experience with what works. David is a rewarding and gifted speaker with the ability to give clear and nuanced messages in an area fraught with a lot of muddled thinking and poor personal experiences.”