Bringing Dialogue to the Forefront: Watershed & The Resolution Framework™

Watershed, a vibrant cultural cinema and creative technology hub in Bristol, teamed up with The TCM Group to reshape how workplace conflict is managed. Instead of the usual grievance-heavy approach, they wanted something more forward-thinking—something that fosters collaboration, open dialogue, and early resolution. Enter the Resolution Framework™, a fresh take on handling workplace challenges.

To bring this to life, Watershed introduced Routes to Resolution Training, giving employees the practical tools they need to navigate conflict with confidence.

The Resolution Framework™ at Watershed

At its core, TCM’s Resolution Framework™ is all about shifting the narrative around conflict. Rather than seeing disputes as problems to be fought over, it encourages constructive conversations and early intervention. Some of the key elements include:

• Request for Resolution (RFR) – A simple, effective alternative to formal grievances.
• Resolution Champions – Trained team members who guide and support employees through the process.
• Resolution Index – A structured tool to assess and determine the best resolution route.
• Routes to Resolution – A hands-on training programme that gives employees the confidence and skills to manage workplace conflict effectively.

Routes to Resolution Training: Making Conflict Resolution Approachable

As a major step in embedding this framework, Watershed and TCM rolled out the Routes to Resolution Training. The one-day session was designed to be engaging, interactive, and above all, practical—giving employees real-world strategies for handling tricky workplace situations.

Key takeaways from the training included:

• Understanding what drives workplace conflict and how to address it constructively.
• Exploring different conflict management styles (based on the Thomas-Kilmann model).
• Mastering active listening and reframing techniques to de-escalate tensions.
• Applying the Resolution Framework™ to everyday workplace challenges.

What Participants Had to Say

The training was a hit! Attendees found it insightful, interactive, and packed with valuable techniques they could take back to their roles. Here’s what they had to say:

Sam Jays, Deputy Technical Resources Manager: “I have more skills to deal with conflict and feel more confident with it. The interactive sessions were really engaging.”

Natasha Stuckey, Cafe Bar Supervisor: “It was fantastic and very insightful. I learnt about keywords for reframing and how to speak empathetically to people experiencing conflict.”

Maddy Probst, Head of Film: “The session was really inspiring and brilliantly facilitated. It really helped me reframe where I’m going right and pick up some really useful practical tips.”

Isla Williams, Communications Manager: “Lots of helpful techniques in an engaging session. The interactive elements, where we split into groups, really helped in understanding the concepts.”

Tom Dalling, People Coordinator: “Well-paced and informative. I gained some great tools to apply in my role.”

Looking Ahead: What’s Next for Watershed?

With employees now better equipped to handle workplace conflict, Watershed is taking the next steps to fully embed the Resolution Framework™. More training, coaching, and the continued support of Resolution Champions will ensure that early resolution becomes second nature across the organisation.

By embracing constructive dialogue, Watershed is leading the way in creating a healthier, more inclusive workplace culture. And this is just the beginning—their partnership with TCM continues to grow, setting the stage for long-term positive change.

If your organisation is ready to move away from outdated, adversarial conflict resolution and towards a more constructive, people-centred approach, get in touch today. Find out how the Resolution Framework™ can help transform your workplace for the better!