Claire Salter from Burberry

As soon as we met Claire Salter FCIPD, Director of Global Employee Relations at Burberry, we knew we had something special.

Our partnership began back in 2021, when Claire’s team started to cultivate a shift towards a person-centred, values-based organisational culture. This conversation sparked Burberry to embed a global Resolution Framework that promotes a dialogue-driven, non-adversarial means of resolving conflict, complaints and concerns.

For our Director of Investigation & Resolution Services Harriette Wolff (MCIPD), “from the start of the partnership with them, Claire and John Murphy were so forthcoming with ideas, passion and just a hunger to really make a change for their teams and colleagues.
They were always open to my ideas as well, really transparent with expectations and it was a real partnership.
Claire recognises how the power of dialogue can make a difference to the people she works with, and this comes across in our working relationship, but also the human-centric approaches they applied into their policy work and colleague development.”