Home Group
Making social impact with mediation skills training
We are delighted to celebrate Home Group as our Customer of the Week! As one of the UK’s largest providers of housing, health, and care services, Home Group is dedicated to building inclusive and compassionate communities, starting from within.
Their commitment to early and constructive conflict resolution recently led their team to complete our Essentials of Mediation training, delivered by our expert consultant partner, Thoralf Kretzschmar, and the delegates thoroughly enjoyed the experience.
As part of this recognition, The TCM Group has donated £100 to the Home Group Fund on their behalf. The Home Group Fund is a vital resource that supports customers living in Home Group properties who are experiencing severe financial hardship, helping them cover essential needs such as heating and food.
Emma Summers, HR Business Partner at Home Group shared:
“We’ve had fantastic feedback on Thoralf’s training, and I’m pleased to share that our new mediators are already actively picking up cases. We’re incredibly grateful for your support and are thrilled that you’d like to contribute to the Home Group Fund initiative. We look forward to working with you all again soon!”
“I thoroughly enjoyed the Essentials of Mediation training. It exceeded expectations. It was a perfect balance of theory and practical with a very knowledgeable, engaging and enthusiastic trainer who is clearly passionate about his role – thanks Thoralf!! I have come away with a much clearer understanding of mediation and confidence and excitement about applying the learning. It was also great to meet other colleagues from various parts of Home Group who were able to give different perspectives. Thank you for a great 3 days.”
– Lucy Wilmot, Policy Business Partner at Home Group
Our consultant partner, Thoralf, further shared:
“The delegates fully embraced all the concepts around mediation in breakout discussion and role playing. It was so rewarding to see the personal and professional growth of all delegates.”
We’re proud to support Home Group in fostering a culture of empathy, empowerment, and resolution. both within their organisation and in the communities they serve.
