Essential facilitated conversations and mediation training for HR, Unions and Managers
Increasingly, HR professionals are being called upon to spot, prevent, and resolve workplace disputes before they escalate or explode. In the new dispute resolution reality, HR teams are adopting the role of mediators and facilitators within the modern organisation.
This course specially designed for HR, Unions and Managers builds on their experiences of grievance resolution. It offers a tried and tested model of mediation along with a series of practical tips and guides to secure a positive resolution in workplace grievances and disputes. It also enables HR and ER professionals to provide coaching and support for managers to help them secure constructive outcomes without the need for recourse to formal grievance, disciplinary or performance management procedures.
Please note: This course is not suitable for professionals who have already been trained as mediators. If you wish to become a certified internal mediator, please click here to see full details of the National Certificate In Workplace Mediation.
Agendas and Objectives
- Duration: 1 or 2 days
- Suitable for: HR Professionals, Managers & Unions
- Learning outcomes: Building collaboration and strengthening the culture between HR, Unions and Management
- Delivery: In-house
- Trainers: Delivered by our expert TCM trainers
The course offers a blend of theory and practice and will equip the delegates with the skills necessary to facilitate or effectively mediate to maintain a peaceful and productive working environment. Upon completing this course, they will:
- Understand the causes and effects of conflicts and disputes
- Be able to set up and manage facilitated conversations mediation meetings with care and control
- Have the key skills required to help/coach managers to have facilitated conversations at work
- Develop the key skills to manage the five stages of the highly acclaimed FAIR mediation model™
See what course participants have to say
"The course had a good common sense approach with practical ideas and suggestions that can be easily adapted by individuals involved in mediation as well as the organisational."
"Informative, relaxed and confidential. The training met all of my objectives, I particularly liked the mix of theory and practice. This is an excellent foundation course, full of theory and practical with useful tolls and framework for future use. I would recommend this course."
"The HR as coach and mediator course was informative, enjoyable and worthwhile. The course met all of my objectives; I particularly enjoyed the examples of mediation from other industries and businesses. I found that the pace of the training was just right. I would have rated my skills of this topic as 5 out of ten prior to attending this course; however I would now say that has risen to a 9. I would definitely recommend this course to a colleague or friend."
"The HR as Coach and Mediator course was fun, informative, interesting, thought provoking and a great reconnection. Irene energizes and enthuses the group! The pace of the course was just right for me. I completed the Practical Mediation Skills course so this was a great reconnect! I would recommend this course to a friend or colleague."
"This course was knowledgeable, informative, ‘food for thought’, well paced and interesting. The trainer met my objectives and the role play was a very good excercise. I would rate all aspects of the course as 5 out of 5. I will apply this learning in every day practice and would recommend to a friend or colleague."