"Over the past two years, mediation has made a significant contribution to our business. By working with TCM to train a team of internal mediators, we have already cut the cost of conflict by many hundreds of thousands of pounds.The satisfaction rate amongst employees who enter mediation is far greater than any other ER process I have encountered. I was a strong advocate of making mediation more widely available across the BT Group and I am glad that, with TCM’s guidance and expert support, mediation is now available to employees across the entire group. "

"Before TCM helped us to set up our mediation service we had a very skeletal conflict resolution service. It couldn’t adequately meet the case work that was arising in the organisation. Mediation has helped us to cope with the volume and complexity of these cases. "

"TCM’s delivery was very professional and informative. A day well invested for my professional development."

"The course was interesting fun, clever, as well as informative. The training fully met my objectives. Owen was excellent and knows her project. She also made the course interesting. Owen is also energetic and committed. The pace of the course was just right for me and I would recommend it to colleagues and friends."

"The course was easy to follow and fully explored the issues. It completely achieved my objectives and met my expectations. I will use my knowledge and new skills to develop my managers’ competences. I would highly recommend this course to anyone who wishes to do the same!"

" We wanted to review the way that we deal with challenges in the workplace. As a result of the training with TCM, I am now more confident to facilitate win-win outcomes” "

"This course was really informative and engaging. Practical training delivered by approachable and knowledgeable professionals. I now feel more confident to put these skills into practice"

"TCM’s delivery was very professional and informative. A day well invested for my professional development."

"TCM provide absolutely fantastic training which is full of practical aspects that draw out all of the skills we never knew we had! The training was delivered exceedingly well and it was very interactive which made it easier to understand."

"The course was very insightful, interesting and the trainer kept me engaged. It raised my skill level and completely met my objectives. It’s clear that the trainer is very knowledgeable in the area being taught. I will certainly apply my learning in everyday conversations by giving less opinions, taking a step back and listening more. "

"Mediation is an excellent and sustainable form of conflict resolution. The course was intense, educational, well-structured and most of all fun. I particularly liked the mixture of different learning styles that was presented by both trainers and I most certainly feel able to start mediating straight away!"

" I chose TCM on the back of a recommendation from one of my colleagues who had undertaken the course. Before I complete the course, I was expecting to gain a good understanding of what it takes to be a successful mediator. The course not only exceeded my expectations but I honestly think that this was the highest quality of training I have ever received. The pace of training was just right and I feel much more confident than before because of the role plays."

" I chose TCM on the back of a recommendation from one of my colleagues who had undertaken the course. Before I complete the course, I was expecting to gain a good understanding of what it takes to be a successful mediator. The course not only exceeded my expectations but I honestly think that this was the highest quality of training I have ever received. The pace of training was just right and I feel much more confident than before because of the role plays."

"This course was both challenging and rewarding and has completely changed my perception of conflict – conflict can be good! I liked the different styles and the interactive way in which the modules were taught. Both tutors (Claire & Elaine) were inspiring and motivating."

"TCM’s delivery was very professional and informative. A day well invested for my professional development."

"The course was interesting fun, clever, as well as informative. The training fully met my objectives. Owen was excellent and knows her project. She also made the course interesting. Owen is also energetic and committed. The pace of the course was just right for me and I would recommend it to colleagues and friends."

"The course was easy to follow and fully explored the issues. It completely achieved my objectives and met my expectations. I will use my knowledge and new skills to develop my managers’ competences. I would highly recommend this course to anyone who wishes to do the same!"

"Just a quick line to thank TCM for the recent mediation service provided to RCPCH. A very successful day and working relationships improved enormously. I have always believed in restorative processes and the service offered by TCM really is excellent and evidences that this this really is the right approach to resolving conflict. "

"The mediator listened carefully to my views and acted in a very professional manner. I was very happy with the mediators approach and outcome as she helped us to identify and evaluate a variety of constructive options."

"I am very satisfied with the outcome. The mediator explained things well and the mediation was very well structured "

"I would also like to mention that I have had lots of superb feedback about your investigation – most people that were interviewed were very impressed by the investigator’s professionalism and the quick turnaround of their statements. My boss – the interim HR Director – said to me yesterday, “I do not know where you found TCM but they are good.” "

"“TCM provided an excellent and highly professional external investigation service for us. The team was always available when we needed anything, and the investigator was incredibly efficient, thorough and personable. All in all – it was perfect!”"

"“TCM conducted a very complex racism investigation, you were superb, it was money well spent. We would spend the money and use your company again if we were to face the same situation.”"