Click here to read our customer testimonials by year or see below for feedback organised by service or product.
IN-HOUSE MEDIATION SCHEME FEEDBACK
Below is some of the feedback that we have received from customers who have set up an in-house mediation scheme.
LEADERSHIP AND MANAGEMENT TRAINING
Below is some of the feedback that we have received following the design and delivery of management and leadership development programmes.
TRAINING COURSE DELEGATE FEEDBACK
Below is some of the feedback that we have received from delegates who have attended one of our training courses.
WORKPLACE MEDIATION
Below is some of the feedback that we have received from parties or sponsors of TCM’s workplace mediation services.
TEAM MEDIATION, TEAM FACILITATION AND TEAM COACHING.
Below is some of the feedback that we have received from participants or organisations who have commissioned TCM’s team mediation, facilitation or coaching services.
WORKPLACE INVESTIGATIONS, NEUTRAL EVALUATIONS AND CONFLICT AUDITS.
Below is some of the feedback that we have received from participants or sponsors or TCMs investigations, neutral evaluations, bullying and harassment reviews or conflict audit services.
SPEAKING ENGAGEMENTS
Below is some of the feedback that we have received from people who have invited TCM to be a keynote speaker or to run a workshop at a conference or event.
Karen Cregan – Asst. Director of HRM Services at University of Chester:
I have had the fortunate experience of working with David at an event that I organised for the CIPD, Chester committee. David’s openness, sense of humour and willingness to challenge the status quo, engaged the audience and generated interesting debate and discussion on all aspects of mediation and resolution. Even human resource professionals have to acknowledge that his views and approaches are a radical, yet refreshing departure from the norm! I would welcome David to speak at any event that required a dynamic, engaging and thought provoking speaker. I would recommend him where I wanted the audience to be able to challenge and debate the role of human resources when dealing with employee relations issues, particularly on the role of mediation and resolution. I would invite him if I wanted a different and sometimes radical view from what ACAS suggest is best practice. I would also propose him as a speaker as someone who could draw from both personal and professional experience and can tell a good storyry.
Jacob Achenbach – Programme Manager at Rolls-Royce & Chair of Events at APM:
“I invited David to organise a seminar for the Association for Project Management to help project management professionals develop conflict resolution and mediation skills. David’s workshop was excellent; it was full of expertise and humour, allowed the delegates to reflect and speak about their experiences openly and provided us with a lot of practical tips on how to manage, and make the most of, disagreements in a workplace. David is a true professional with an ability to make a difference and it was a pleasure to work with him.”
Sarah Bidwell – CIPD Black Country:
“David Liddle of TCM provided a really engaging and thought provoking session aimed at helping our members to think about the compelling reasons to modernise and make dispute resolution approaches more effective. David is a fun speaker who draws on a wealth of experience to generate debate and he provided real added value to the session with generous access for participants to TCM resources. Such a popular session we’ll be inviting him back again!”
Jules Goddard – Event Coordinator at Swindon & North Wiltshire CIPD:
“David Liddle from TCM recently delivered an excellent event for the Swindon and North Wiltshire CIPD. It was a very engaging session and we had some great feedback afterwards. The topic is a very important one to most if not all businesses, Redefining Resolution. We were excited to book David and he delivered a very informative and interactive evening. David delivered some thought provoking information which made everyone begin to think about alternatives to the ‘normal’ formal grievance procedures and how to avoid the almost inevitable increase in tension within the organisation, while encouraging mediation and other informal approaches. This methodology also is very cost effective, avoiding the heavy input required from managers when trying to resolve conflict or grievances. The feedback from the group that David delivered to is overwhelmingly positive and I can highly recommend David and The TCM Group.”
Teresa Delaney – South Yorkshire and District Branch of CIPD
“We are extremely grateful to David Liddle of The TCM Group for leading an insightful discussion to our members on ‘Taking the Grief out of Grievance’ earlier this year. This event which was attended by over 70 HR professionals received excellent feedback with 93% of attendees rating David’s session as good or excellent. In particular members reported that they found the session informative and that it developed and challenged thinking around grievance, mediation and conflict resolution, as well as leading them to consider the proposition of changing from a grievance to a resolution policy approach.”
Frank Holden – Events Organiser at North Staffordshire and South Cheshire CIPD:
“David led an insightful and knowledgeable discussion on the benefits of properly structured mediation interventions to resolve individual conflict issues in the work environment. He is passionate in his advocacy of the value of carefully considered mediation where communication has broken down. His thoughts on the organisation’s values and culture as the starting point to resolve issues where a breakdown in relationships has taken place was reinforced with practical steps evolved out of years of experience with what works. David is a rewarding and gifted speaker with the ability to give clear and nuanced messages in an area fraught with a lot of muddled thinking and poor personal experiences.”
