Emily prides herself on delivering world class aftercare and support for all of TCM’s customers. Her role includes co-ordinating our programme of continuing professional development (CPD) events and quarterly mediation co-ordinator workshops. Emily also co-ordinates the TCM Community which is the brand name for all of or support and aftercare support.

Emily is an enthusiastic, focused and self-motivated administrator, with proven working experience in ensuring the smooth and effective functioning of multiple training projects. Methodical yet flexible approach to tackling projects and problem solving, Emily has great experience working within a target led environment which focuses on successfully building and maintaining long-term relationships with clients, staff and external organisations. Emily consistently utilises her excellent administrative, verbal, telephone and written communication skills to deliver first-rate customer services and is committed to achieving goals and exceeding expectations.

What people say:

“No job is too small for Emily. She has a great attention to detail, is fun to work with and always has our customers best interests at heart. She is an amazing part of the TCM team and we all love working with her.”

David Liddle, CEO

“Thanks too to Emily for such efficient admin support – it’s great to experience such good ‘customer service’.”

Jane Durkin, Assistant Director (Corporate Social Responsibility) at General Medical Council

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At a glance

Responsibilities at TCM

Co-ordinating TCM Community

Arranging CPD workshops and events for our customers

Post assignment follow up and customer support

Preparing evaluation reports for customers

Producing the monthly TCM Insights newsletter

Emily specialises in:

Providing outstanding customer care to continue customer satisfaction and relationships

Coordinating and reviewing customer service functions to meet ensure high standard

Qualifications and Awards

NVQ Level 3 Diploma in Business Administration