Conflict resolution encompasses a variety of processes which seek to eliminate and alleviate the sources and causes of conflict. Conflict resolution is an increasingly important feature of organisational systems and cultures. Conflict resolution brings many benefits:

• Resolves intractable and destructive conflicts
• Identifies the root cause of conflict
• Encourages modification of behaviours and attitudes
• Promotes cohesion.

Mediation is a form of conflict resolution which also falls under the “Alternative Dispute Resolution (ADR)” banner.