Investigations

Ensure that you take a compliant, consistent and credible response to a full range of workplace allegations.

How often have you seen news headlines criticising organisations for unfairly dismissing their employees? Such instances are hugely damaging to both the reputation and finances of a business, and the most common cause is a flawed investigation process. Outsourcing your investigation to a specialist provider greatly minimises this risk.

Here at The TCM Group, we have over 20 years’ experience of supporting organisations in conducting impartial, thorough, fair, robust and highly effective investigations. Our world-class investigators are drawn from a wide range of backgrounds, including HR Directors, Lawyers and Senior Police Officers, to provide your organisation with a highly respected and trusted investigation service.

Our reputation has reached far and wide, having conducted investigations across the UK, Europe and USA, and responding to complex allegations in areas such as:

  • Complex staff misconduct
  • Sexual harassment and bullying
  • Fraud
  • Regulatory non-compliance
  • Criminal offences
Kirsten Nutman Clinical Specialist Physiotherapist at NELFT

“Panel Training was an excellent session made interesting and stimulating by the very knowledgeable trainer.”

Penny Biles People Services Manager at NELFT

“The Panel Training was a great course – very informative and gives a great overview on supporting senior managers in undertaking hearing panels.”

Ammarah Hussain Consultant at NELFT

“The Panel Training was excellent! Really informative with lots of information and space to discuss and ask questions.”

Lucy Musk HR Partner at Glyndebourne

“I thought the Practical Investigation Skills training with TCM was really good. The training had great content but with practical elements that you can take back to your workplace to improve investigations. I would definitely recommend TCM for training.”

Phil Kelly HR Manager at Migrant Help

“We have used TCM several times now and always find them to be very professional and well experienced to undertake investigations. They do very well in balancing the emotive aspects of conflicts with practical and well guided outcomes.”

Clare Twiss Nursing Home General Manager at One Housing

“The training and trainer for Practical Investigation Skills were excellent. I’ll use the knowledge and skills gained to conduct more thorough investigations and produce reports that can stand up to external scrutiny.”

Shola Giwa-Ipigbhe Senior Investigator at One Housing

“The Practical Investigation Skills course was well delivered and very informative about the investigation process. The training methods used were very helpful in providing knowledge and insight into the course and the trainer was engaging throughout.”

“The Core Investigation Skills course covered a complex topic in a clear and detailed way. I felt supported because it was a great environment for learning.”

Penny Prosser Investigation, Hearing & Appeals Officer at Samaritans

“We had an excellent trainer on our Core Investigation Skills course. They paced the training well and gave everyone the opportunity to ask questions and discuss.”

John Wiltshire Investigator at Samaritans

“An excellent and thought provoking course on Core Investigation Skills that I can highly recommend.”

Pam Nicholl Investigator at Samaritans

“For anyone new to investigations or needing a refresher, Core Investigation Skills is a useful and practical course.”

Robert Langdon Appeals Assessor at Samaritans

“The Core Investigation Skills course was directly focused on our needs and hence gave us appropriate guidance to enable us to carry out tasks.”

Camilla Maple Investigations Officer at Dimensions

“The trainer showed outstanding knowledge on the subject and really engaged me on the course. I felt I could come forward with any thoughts or feedback at any point. The course had great content in the areas of investigations and report writing.”

HR Director Aitch Group

“TCM provided an excellent and highly professional external investigation service for us. The team was always available when we needed anything, and the investigator was incredibly efficient, thorough and personable. All in all – it was perfect!”

Corporate People Manager The Children’s Society

“I would also like to mention that I have had lots of superb feedback about your investigation – most people that were interviewed were very impressed by the investigator’s professionalism and the quick turnaround of their statements. My boss – the interim HR Director – said to me yesterday, “I do not know where you found TCM but they are good.”

HR Manager Nationwide Charity

“TCM conducted a very complex racism investigation, you were superb, it was money well spent. We would spend the money and use your company again if we were to face the same situation.”

Lyn Elliott Head of HR at Cygnet Health Care

“I am very happy with the service provided by TCM. Often in Operations we are so busy ensuring that our Service Users are well cared for, it is difficult for us to assign Managers to investigations. TCM do a fantastic job supporting us with investigations and by using TCM, we ensure investigations are impartial and outcomes are fair. The turnaround on investigations is really quick, which again is sometimes a struggle for us at Cygnet Health Care. I would thoroughly recommend TCM to support businesses.”

How we do it

Having worked with organisations at all levels ranging from healthcare to charities, pharmaceuticals and government departments, you can be assured of the integrity and professionalism of our services. All of our consultants are DBS checked as a minimum, and conduct their casework in accordance with our unique FAIR Investigation Model™.

This model stands us apart from the competition, by advocating a compassionate, empathetic and non-confrontational approach for interviewing and investigating. We do of course maintain a rigorous, challenging and highly effective process.

Using the power of positive psychology and cognitive interviewing techniques, we enable the parties to feel safer and more secure, which has significant benefits for them, the interviewer, and the process as a whole:

  • The investigation is less stressful, damaging and corrosive for the parties.
  • It creates less stress, fear and anxiety, so that relationships between colleagues and managers are protected.
  • Through more effective techniques, we can generally interview less people to identify the truth, so that working relationships stay intact.

Our unique 'TRIAGE' process

All our investigations are conducted in accordance with our unique ‘TRIAGE’ system (Terms of Reference, Review, Interview, Analysis, Gathering, Evaluation). This allows for a consistent and comprehensive approach across all the cases that we deliver. This system incorporates 6 key stages into the investigation process. Below you can download our guidance brochure, to support your own casework.

 

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When it comes to investigations, you really don’t want to risk getting them wrong. Outsource to The TCM Group, and ensure you get them right, the first time of asking.

Investigation Services Enquiry