Articles, news and blogs from The TCM Group

Welcome to the articles, blogs and news section of The TCM Groups website

TCM is committed to sharing the latest thought leadership from the worlds of conflict management, alternative dispute resolution (ADR), employee relations, leadership and management, positive psychology, organisational development (OD), and HR.

If you would like to post a blog of if you have some news you want to share, please call us on 0800 294 9787 or complete a short online enquiry form and we will call you straight back. Many thanks, The TCM Team!

Please note: whilst all blog posts are moderated and many are subject to peer review, the views expressed in this section do not necessarily represent the views of TCM.

Losing the Art of Conversation in Hybrid Working by Robyn Marsh

Are we really all in this together? From community to conflict If the last 18 months have taught us anything, it’s that hybrid working is here to stay. A study by Robert Half found that one-half of professionals surveyed much prefer a hybrid work model, whilst one-third of respondents would...

New book calls for a radical new approach to company culture by Erika Lucas

In his ground-breaking new book Transformational Culture (released 3 September, Kogan Page), David Liddle, CEO and Founder of the TCM Group, calls for organisations to adopt a radical new approach to company culture, built on the foundations of fairness, justice, inclusivity, sustainability and high performance. At a time when organisations...

Transformational Culture: A Review by Robyn Marsh

Transformational Culture is bold. It’s a fearless confrontation with the problems that fester in our organisations. It’s an unlearning and undoing of all the issues and injustices that have permeated and become ingrained within our businesses. Externally, workplace culture is continually pressured by financial crises, global pandemics, climate emergencies and...

It’s Time to Talk: Quality Conversations™ by Robyn Marsh

Business success in a seemingly never-ending pandemic? It’s not impossible, but it does take work. The magic lies in dialogue: helping us to solve difficult problems, spark innovation, boost engagement, and empower mental health within our organisations. Our lives are fostered around meaningful daily interactions: most of us conversing with...

It Can Be A Bit Lonely Out There Sometimes by Sue Davies

Delivering rewarding work We all know that working as a consultant in the dispute resolution space is immensely rewarding. For those of us who have worked in house on this sort of activity not being bogged down by internal politics or hampered by any accusations of bias or partiality is...

An Introduction to Transformational Culture by David Liddle

“The next time I encounter yet another excuse for not addressing racism, injustice or fairness by an employer, I will whip out David Liddle’s Transformational Culture. I DARE every leader, manager, lawyer and HR person to read this book. He transforms outdated, rigid and harmful disciplinary processes based on retributive...

A Summary of our Introduction to Investigations Webinar by Robyn Marsh

As Senior Communications Executive, I'm always front row at our webinars and conferences. Listening to Gary, our Head of Investigations & Audits, speak on his passion was inspiring and engaging. Here's a run-down of how the Introduction to Investigations webinar went last week. “Investigation meetings are often difficult and emotional,...

A Summary of our National Certificate in Workplace Mediation Course by Robyn Marsh

As a new member of the marketing and communications team at The TCM Group, my induction into the people-centred culture at TCM continued with a five-day training experience on their National Certificate in Workplace Mediation course. Mediation is the service that The TCM Group was founded on, providing resolution services...

The Need for Competently Trained Investigators by Neil Fletcher

Neil Fletcher joined the TCM investigations team after gaining 25 years of experience conducting investigations across a wide range of issues for global companies. At our recent investigation and audit services conference, we were privileged to hear his thoughts on the need for adequate training provision amongst those involved in...

Keeping Parties Calm During Investigations by Davinder Sandhu

At our recent investigations and audit services conference, we were very lucky to be joined by Davinder Sandhu, Head of Learning & Development at UNISON. During her presentation, she spoke on guiding participants through the investigation process and maintaining calm. Trade unions are a key pillar of support for participants,...

The Importance of Cognitive Interviewing by Dominic Human

At our recent Investigation & Audit Services conference, we learned how to conduct a better investigation, but what is the most effective way to interview? Luckily to all those who attended, one of our very own resolution consultants took the time to present one of the very latest investigative techniques....

Complex Case Management by Patricia Grealish

At our recent Investigation and Audit Services annual conference, we were very lucky to welcome along Patricia Grealish, Chief People Officer at NHS Blood & Transplant. In this post, our Senior Communications Executive, Robyn Marsh has highlighted the main learnings from her presentation… A self-proclaimed “people professional”, Patricia Grealish holds...

A Summary of our Investigation & Audit Services Annual Conference by Robyn Marsh

The annual Investigations & Audits Conference was a milestone for The TCM Group, with nearly 300 people signing up to listen to our speakers. Clearly, they had something worth listening to. Led by Gary Rogers, Head of Investigations & Audits at TCM, he was accompanied by Patricia Grealish, Chief People...

Values Based Leadership: a Reflective Blog by Robyn Marsh

As the new Senior Communications Executive at The TCM Group, my team organised for me to participate in their Values-Based Leadership course to experience the company’s training services first-hand. Alongside mediation, investigations, and consulting, leadership training is a huge part of what we do, nestled in the heart of the...

20 Reasons why The TCM Group is a Great Place to Work by Matt Giblin

What a wonderful company The TCM Group is! It certainly feels like I joined at the right time. Despite the pressures and financial uncertainties generated over the past year, we’ve had a record-breaking year. Perhaps fittingly so, as on June 20th, 2021, the company celebrated its 20th anniversary. As part of...

My Top 20 Investigation Tips by Gary Rogers

In light of our 20th-anniversary celebrations, I’ve been reflecting on my personal experience, and the many investigations cases we’ve conducted here at TCM. In support of those looking to improve the way they conduct their cases (and of course fitting to the ‘20’ theme), I wanted to share my top...

20 Top Tips for Transformational Leadership by Claire Gearon

As TCM celebrates its 20th anniversary, we look back to see how far leadership development has come over the past 20 years. We also look forward, to share our predictions and the priorities for the next few years. In 2001, as David Liddle was launching TCM, the UK Labour Party...

20 Benefits of Mediation by Gemma Todd

When asked to write a blog entitled “20 benefits of mediation and resolution”, in celebration of the TCM Group’s 20th anniversary, I thought “What on earth could I write? Are there 20 benefits?” It got me thinking about the impact that mediation and resolution have had on me, my colleagues,...

A Managing Conflict Masterclass with David Liddle

A recent ACAS report has estimated that the total annual cost of conflict to UK organisations is £28.5 billion. That equates to approximately £1,000 per employee. But where do the costs actually come from? The costliest areas were found to be generated by resignations and formal procedures. The hidden costs...

Transformational Group Leadership: The Route to Recovery by Claire Gearon

Regrouping your teams Regrouping as a team and reconnecting as individuals is inspiring and exciting but comes with a degree of trepidation and anxiety for many people as well. The next phase will require managers to regroup their teams with compassion. Recognising the diverse experiences of people over the past...

The Impact of Bullying Within a Hybrid Workforce by Gary Rogers

Nearly half of respondents in a recent survey by an Australian legal reported bullying had increased during the covid period, whilst remote working was the norm.[1] As it seems increasingly likely that, post-Covid, organisations will move towards a hybrid style of working, where employees can continue to work from home...

Redefining Resolution in Healthcare Organisations: The E-Book by David Liddle

A new e-Book for HR, managers, and leaders will help resolve tensions within the NHS. An innovative eBook ‘Redefining Resolution in Healthcare Organisations’ has been launched by The UK’s leading culture change and conflict resolution consultancy, The TCM Group. The eBook builds on lessons learned from 30 years of resolving...

Individual and Group Coaching for an NHS Clinical Team by Claire Gearon

Supporting leadership in the NHS TCM is currently working with several NHS Trusts to develop leadership capability, particularly in helping teams to work effectively together. In some cases, leaders in clinical settings have limited experience of leadership development opportunities and have focused their leadership activity on managing processes and technical...

A Freely Available Resolution Framework by David Liddle

The TCM Group is making its award-winning Resolution Framework™ freely available to organisations across the UK during 2021 In a recent survey conducted by the TCM Group, the UK’s leading provider of resolution in the workplace, 60% of respondents stated that COVID-19 had made it harder to resolve issues of...

A Fair Hearing- What does it mean? by Gary Rogers

I have written before about how I find it extraordinary that 90% of cases that go to Employment Tribunal are found in favour of the employee[1]. But why? Previously, I have explored the flawed investigation process as having contributed to such rulings, but that is not the sole reason employers...

Compassionate, inclusive leadership will be key to recovery by Erika Lucas

Engage Leadership Presents: Our 2021 Annual Leadership Excellence Conference: Compassionate, inclusive leadership will be key to recovery in a Post COVID-19 world Assuming nothing is wrong in your organisation when it comes to inclusion and that policy is simply a fix to eliminate exclusion, is a high-risk strategy. Leaders must...

The Institute of Organisational Dynamics by David Liddle

At a time when the pandemic has brought the issues of trust and values in the workplace into sharp focus, a new think-tank - the Institute of Organisational Dynamics - has launched, providing a central hub for individuals and organisations with an interest in transformative approaches to HR and leadership....

All aboard for the Resolution Revolution by David Liddle

Simon Sapper, founder of the organisation, makes-you-think.com recently interviewed our CEO and founder, David Liddle, to take a deep dive into the world of mediation. Simon has over 30 years' experience in high-profile campaigning, regulatory and membership organisations across the public, private and voluntary sectors. Simon is an expert in...

A New Partnership this Valentine’s Day by Matt Giblin

Valentine's day. An international celebration of wonderful partnerships. We felt there was no better time to announce that The TCM Group has committed to a year-long partnership with two wonderful charities. Especially fitting with the Valentine's day theme is that one of our chosen causes is The British Heart Foundation. ...

The Story of The Mediation Company by David Liddle

Formed in August 2020, The Mediation Company is the newest addition to The TCM Group’s stable of professional dispute resolution, leadership, human resources and culture change initiatives. The Mediation Company offers small and medium-sized business leaders, family-run firms, charities, regulators and NGOs a fresh new approach for resolving disputes and...

‘Shout, Shout, Let it all out’ by Gary Rogers

Facing up to the challenge of bullying and harassment In today’s workplace, particularly with remote working becoming the ‘norm’, it’s never been more important to stay engaged with your colleagues and check-in with them to make sure they are ok. The need to engage with people is in our DNA,...

Bullying- Have we moved any further forward? by Gary Rogers

In one of my favourite novels, Of mice and men, by John Steinbeck, the character that leads the hunt for Lennie displays the typical characteristics of a ‘bully’.  Curley, who has a complex against larger men, takes out his frustrations and anger on the simple Lennie. I will not spoil...

Why Mediators make good leaders by Claire Gearon

The power of mediation has been a revelation to me over the past year. Since joining TCM in February last year I’ve got to know far more about resolution, mediation and facilitated conversations than I knew existed and I’ve been blown away by how much damage can be repaired in...

Investigations: A Brave New World? by Gary Rogers

Aldous Huxley’s novel centred on a state which had made significant scientific advancements and has been compared to 1984 by another great author, George Orwell. Notwithstanding both novels centred around a futuristic World state, the foresight of these two great authors into advanced technology was ahead of its time. However,...

To cement its importance in 2021, the HR function must cut the cord of risk by David Liddle

The TCM Group’s recent HR Consultancy of the Year win at the Personnel Today awards reflects a shift towards a ‘human-shaped workforce,’ to which HR must respond, argues CEO David Liddle “In 2021, HR has the potential to become one of the most important functions in the modern business,” comments...

The Importance of Kindness in Leadership by Claire Gearon

Last Friday marked World Kindness Day, this week is International Leadership week. Many may not have known the two were directly linked, but our experts in leadership and management development at The TCM Group believe kindness to be a fundamental leadership capacity. Especially during the particularly challenging circumstances the present...

How to dampen the conflict tinder box in lockdown by David Liddle

https://www.personneltoday.com/hr/how-to-dampen-worplace-conflict-tinder-box-lockdown-coronavirus/ Team spirit is under strain as winter comes on amid a new lockdown. Employers need to implement new strategies to limit the risks of growing volatility, writes David Liddle, because the old tried and tested ones just won’t do anymore. Virtual working is once again becoming the norm, as...

Helping leaders create values-led cultures by Claire Gearon

I’m sure you have visited countless offices where organisational values are hung on the wall, displayed proudly for all employees to see. This may be the case in your own company. Yet how many times have you or your colleagues raised an eyebrow at what feels like an empty list...

How To Use Mediation To Resolve Conflicts by David Liddle

https://nadinepowrie.com/how-to-use-mediation-to-resolve-conflicts/ Welcome to the 69th episode of my latest podcast #Leadingthecoachingchange. You may know that 2 weeks ago I qualified civil, commercial and workplace mediator. It makes sense to start talking more about the power of meditation in my podcast. So for this week’s podcast, I invited David Liddle as...

Creating functional, resilient and high performing teams by Claire Gearon

It’s a very soggy day in most of the UK today and the rain has been coming down hard all through the early hours of the morning. I feel extremely fortunate to be warm and sheltered indoors, where the conditions are right to finish the working week in safety and...

Redefining Resolution in the NHS by Matt Giblin

Surely now isn’t the time for NHS Leaders to be considering a radical overhaul to longstanding policies and procedures? The current pandemic poses the most challenging time that our NHS workers will have ever faced, I think we all realise that. The pressure upon healthcare leaders is of course, paramount...

The Biggest Leadership Challenge by Claire Gearon

Are your leaders fit and ready for the biggest leadership challenge of their careers? Now is a key moment, when many leaders are facing the biggest leadership challenge of their careers. Many middle managers and team leaders won’t have experienced the challenges of leading through the most recent economic crises...

How Investigations and Jazz are linked by Gary Rogers

As an avid Jazz fan, I have always found it interesting how Jazz and the seedy portrayal of investigators are linked. From those early Black & White films portraying seedy Private Detectives like Mike Hammer, silhouetted lighting a cigarette, to the down-trodden British 1970's 'Enquiry Agents' in a grubby Stone...

Time on my hands by Gary Rogers

Like most people around the world, I have found that the current circumstances have given me a lot more time to do some of the things that I usually do not have time to do, for me that means having time to listen to my jazz collection. As I spent...

When work and home collide by Erika Lucas

How to stop work stress tipping over into family conflict. Thanks to the Coronavirus, work is intruding on our home lives like never before. Unprecedented numbers of us are now working remotely, isolated from the support of our colleagues and trying to get to grips with new working practices and unfamiliar...

A brave new world by Gary Rogers

As all organisations begin to adapt to a more diverse workforce, Gary Rogers our Head of Investigation & Audit Services took time to reflect on how technology is playing its part and what the future holds for conducting investigations. Please click here to download. About the author Gary Rogers is...

A guide for remote interviewing in workplace investigations by Gary Rogers

Some thoughts from Gary Rogers our Head of Investigation & Audit Services at The TCM Group on conducting remote interviews. Please click here to download. About the author Gary Rogers is the Head of Investigation & Audit Services at The TCM Group (Train. Consult. Mediate.). Read his blog on technology and...

Investigation Revolution by Gary Rogers

If there is a positive for organisations from recent events, it is that it has brought out the innovators and inventors in a pool of talented people across the world. Adapting to new ways of carrying out business as usual, a wide reaching appreciation and embracing of flexible and remote...

The times they are a changing! by Gary Rogers

Bob Dylan certainly expressed his views on how times were changing back in the mid 1960's and this is certainly true in today's landscape. Let's put aside the unprecedented circumstances affecting the world, the evolution of technology has been at pace and it's often felt that we have not adapted...

What can HR learn from the corona-virus crisis? by David Liddle.

or, why the time has come for a radical rethink of Human Resources. If there is one potential positive that comes out of the current Coronavirus crisis it is this - it presents a much needed opportunity for HR to take stock and to reflect. We are witnessing some powerful...

The 5 common types of team conflict

Date published: 21st February 2020 No team is too good for conflict! Conflict emerging in teams can indicate a healthy, innovative and high-growth culture. Sometimes however, that conflict can spill over into division and dysfunction, knocking a previously high-functioning team off course. It is precisely at these times of complex group...

TCM welcomes Claire Gearon

TCM is delighted to welcome Claire Gearon, who joins the team this week as Head of Programmes and Managing Director. In this new role, Claire will focus on helping to develop leadership and culture change programmes for our clients, as well as providing day-to-day leadership for our rapidly growing business....

Values Based Leadership by Claire Gearon

Date published: 27th March 2020 How are values the secret to high engagement and superior performance? Values can be powerful enablers of high performance in teams, enabling them to work in flow with extraordinary results. By aligning values with their vision, their strategy and their behaviours, leaders create a sense...

TCM goes online to help companies keep on top of conflict

Date published: 31st March 2020 In times of uncertainty and anxiety, it is more important than ever to look out for the signs of conflict arising between work colleagues.  All the usual rules of work have been thrown out of the window.  Increasing numbers of people are working from home,...

How to stop flexible working causing team tension

Author: Erika Lucas Date published: October 2019 There’s no doubt that flexible working plays an important role in organisational success. There’s a whole body of research to show the positive impact it can have on performance, productivity, talent retention and employee engagement and well-being. Managed poorly, however, it can become...

Conflict management – a key relational skill for the future

What are the key skills managers will need in their toolkit as they enter the future world of work? A recent study from Hult Ashridge puts relational skills, such as influencing, communication and negotiation, top of the list. Researchers suggest, however, that these skills need to be developed much earlier...

Don’t let toxic behaviour take hold in your team

A recent article in Harvard Business Review highlights the issue of the ‘toxic’ employee. I’m sure everyone reading this has come across this kind of colleague at some point in their career.  The individual who thrives on gossip and rumour, shouts down ideas, is unnecessarily obstructive and generally has nothing...

Getting an investigation right first time.

Getting investigation's right first time. It is important that your investigation is right first time to withstand any potential disciplinary, appeal or employment tribunal scrutiny.  Fair, subjective, impartial and thorough are all common phrases used when describing a good investigation. But, when the investigation is not done thoroughly, fairly, and...

How to conduct a workplace investigation

What rules should you follow when conducting a workplace investigation? To understand how to get an investigation right first time first we need to acknowledge the common pitfalls that are often made when conducting a workplace investigation. Using poorly trained internal investigators (or worse – untrained investigators), who have other...

Customer First’s 2019 assessment of The TCM Group.

Customer First's 2019 assessment of The TCM Group finds them to be: “A very professional organisation that embraces continuous improvement and puts values at the heart of its business”. Putting the customer first has always been out mantra here at The TCM Group since our inception in 2001. We have...

When workplace banter goes to a step too far …..

“How do I best deal with office banter when it makes me feel uncomfortable?” This is the question posed by a reader in the ‘work dilemmas’ section of this weekend’s Sunday Times Style magazine. Journalist Carrie Gracie (who famously resigned as BBC News’ China Editor last year in a row...

Save time money and stress, by training your managers to resolve conflict the TCM way.

There’s a huge contradiction at the heart of most workplaces. It attacks productivity, saps morale and leaves everyone

National Mediation Awards 2018

The TCM Group announce the launch of their ‘Clear Your Desk of Conflict’ campaign

Leading resolution organisation launches ‘Clear Your Desk of Conflict’ campaign

The TCM Group announce the launch of their ‘Clear Your Desk of Conflict’ campaign

New report calls for use of restorative justice to tackle sexual harassment

Formal approaches that are centred around blame and retribution are not the answer

5 reasons your business needs Leadiators

There’s a huge contradiction at the heart of most workplaces. It attacks productivity, saps morale and leaves everyone

Don’t be scared by workplace conflict this Halloween

It’s that time of year when we carve scary pumpkins, don spooky fancy dress and generally celebrate the creepier things in life.

Three part guide to dispute resolution

I bet you’re thinking, isn’t it both: a threat and an opportunity? Of course, you would be right.

What can rugby teach us about managing conflict?

When the times get tough, the team keeps going. It has been noted that Rugby Union is a “game for hooligans, played by gentleman”.

How can a deal be reached in the London Underground dispute?

It is a very public dispute that has already affected millions of people, and the London Underground network could well be halted by further strikes

TCM shortlisted for key HR award

The TCM Group is one of six finalists in the “Consultancy of the Year” category, which recognises the achievements of Human Resources for consultants and consultancies.

Why a happy workplace gives everyone something to smile about

When work is working, we feel valued, engaged, nurtured and supported – it’s a wonderful feeling and it gives meaning to our lives – we feel happy.

The three types of workplace investigators

As a senior detective and police manager, I spent a disproportionate amount of time dealing with staff grievances, public complaints and misconduct enquiries.

The TCM Story

Standing in an inner-city estate in Leicester, David Liddle takes a deep breath. It’s 1995, and the young mediator has been using his skills to help solve community issues

Whistle Blowing

Making a disclosure in the public interest, or ‘whistle blowing’ as it’s more commonly known, has been making prominent media headlines again.

Top 3: Mistakes made by managers

Don’t: avoid difficult conversations. At some stage every business has to make tough decisions that may not be popular with everyone.

Bullying in the Workplace

Perceived wisdom has it that the only way to stop bullies is to stand up to them….but I tried it and it didn’t work….so if you’ve been the victim of bullying read on.

National Mediation Awards 2015

The Professional Mediation Association held their Annual General Meeting and National Mediation Awards last week at Browns Courtrooms