News and Blog

Welcome to the blogs and news section of the TCM website.

This area is dedicated to bringing you the latest news, views and thought leadership from TCM. In addition, we are posting an increasing number of contributions from practitioners and experts from across the fields of mediation, alternative dispute resolution (ADR) conflict management, human resources. employee relations, leadership, management and positive psychology. We aim to bring as much new content to this section as possible and we actively encourage others to contribute.

If you would like to post a blog of if you have some news you want to share, please call us on 0800 294 9787 or complete a short online enquiry form and we will call you straight back. Many thanks, The TCM Team!

Please note: whilst all blog posts are moderated and many are subject to peer review, the views expressed in this section do not necessarily represent the views of TCM.

What can HR learn from the corona-virus crisis?

Traditional HR policies, procedures and processes are broken beyond repair. My experience as a mediator, a facilitator, a trainer and more recently as a whole systems OD consultant has led me to believe that the traditional HR systems are broken beyond repair. The 3Ps of HR (policy, process and procedure),...

The 5 common types of team conflict

Date published: 21st February 2020 No team is too good for conflict! Conflict emerging in teams can indicate a healthy, innovative and high-growth culture. Sometimes however, that conflict can spill over into division and dysfunction, knocking a previously high-functioning team off course. It is precisely at these times of complex group...

TCM welcomes Claire Gearon

Date published: 3rd February 2020 TCM is delighted to welcome Claire Gearon, who joins the team this week as Head of Programmes and Managing Director. In this new role, Claire will focus on helping to develop leadership and culture change programmes for our clients, as well as providing day-to-day leadership...

Values Based Leadership by Claire Gearon

Date published: 27th March 2020 How are values the secret to high engagement and superior performance? Values can be powerful enablers of high performance in teams, enabling them to work in flow with extraordinary results. By aligning values with their vision, their strategy and their behaviours, leaders create a sense...

TCM goes online to help companies keep on top of conflict

Date published: 31st March 2020 In times of uncertainty and anxiety, it is more important than ever to look out for the signs of conflict arising between work colleagues.  All the usual rules of work have been thrown out of the window.  Increasing numbers of people are working from home,...

How to stop flexible working causing team tension

Author: Erika Lucas Date published: October 2019 There’s no doubt that flexible working plays an important role in organisational success. There’s a whole body of research to show the positive impact it can have on performance, productivity, talent retention and employee engagement and well-being. Managed poorly, however, it can become...

Conflict management – a key relational skill for the future

What are the key skills managers will need in their toolkit as they enter the future world of work? A recent study from Hult Ashridge puts relational skills, such as influencing, communication and negotiation, top of the list. Researchers suggest, however, that these skills need to be developed much earlier...

Don’t let toxic behaviour take hold in your team

A recent article in Harvard Business Review highlights the issue of the ‘toxic’ employee. I’m sure everyone reading this has come across this kind of colleague at some point in their career.  The individual who thrives on gossip and rumour, shouts down ideas, is unnecessarily obstructive and generally has nothing...

Getting an investigation right first time.

Getting investigation's right first time. It is important that your investigation is right first time to withstand any potential disciplinary, appeal or employment tribunal scrutiny.  Fair, subjective, impartial and thorough are all common phrases used when describing a good investigation. But, when the investigation is not done thoroughly, fairly, and...

How to conduct a workplace investigation..

What rules should you follow when conducting a workplace investigation? To understand how to get an investigation right first time first we need to acknowledge the common pitfalls that are often made when conducting a workplace investigation. Using poorly trained internal investigators (or worse – untrained investigators), who have other...

Customer First’s 2019 assessment of The TCM Group.

Customer First's 2019 assessment of The TCM Group finds them to be: “A very professional organisation that embraces continuous improvement and puts values at the heart of its business”. Putting the customer first has always been out mantra here at The TCM Group since our inception in 2001. We have...

When workplace banter goes to a step too far …..

“How do I best deal with office banter when it makes me feel uncomfortable?” This is the question posed by a reader in the ‘work dilemmas’ section of this weekend’s Sunday Times Style magazine. Journalist Carrie Gracie (who famously resigned as BBC News’ China Editor last year in a row...

Save time money and stress, by training your managers to resolve conflict the TCM way.

There’s a huge contradiction at the heart of most workplaces. It attacks productivity, saps morale and leaves everyone

National Mediation Awards 2018

The TCM Group announce the launch of their ‘Clear Your Desk of Conflict’ campaign

Leading resolution organisation launches ‘Clear Your Desk of Conflict’ campaign

The TCM Group announce the launch of their ‘Clear Your Desk of Conflict’ campaign

New report calls for use of restorative justice to tackle sexual harassment

Formal approaches that are centred around blame and retribution are not the answer

5 reasons your business needs Leadiators

There’s a huge contradiction at the heart of most workplaces. It attacks productivity, saps morale and leaves everyone

Don’t be scared by workplace conflict this Halloween

It’s that time of year when we carve scary pumpkins, don spooky fancy dress and generally celebrate the creepier things in life.

Three part guide to dispute resolution

I bet you’re thinking, isn’t it both: a threat and an opportunity? Of course, you would be right.

What can rugby teach us about managing conflict?

When the times get tough, the team keeps going. It has been noted that Rugby Union is a “game for hooligans, played by gentleman”.

How can a deal be reached in the London Underground dispute?

It is a very public dispute that has already affected millions of people, and the London Underground network could well be halted by further strikes

TCM shortlisted for key HR award

The TCM Group is one of six finalists in the “Consultancy of the Year” category, which recognises the achievements of Human Resources for consultants and consultancies.

Why a happy workplace gives everyone something to smile about

When work is working, we feel valued, engaged, nurtured and supported – it’s a wonderful feeling and it gives meaning to our lives – we feel happy.

The three types of workplace investigators

As a senior detective and police manager, I spent a disproportionate amount of time dealing with staff grievances, public complaints and misconduct enquiries.

The TCM Story

Standing in an inner-city estate in Leicester, David Liddle takes a deep breath. It’s 1995, and the young mediator has been using his skills to help solve community issues

Whistle Blowing

Making a disclosure in the public interest, or ‘whistle blowing’ as it’s more commonly known, has been making prominent media headlines again.

Top 3: Mistakes made by managers

Don’t: avoid difficult conversations. At some stage every business has to make tough decisions that may not be popular with everyone.

Bullying in the Workplace

Perceived wisdom has it that the only way to stop bullies is to stand up to them….but I tried it and it didn’t work….so if you’ve been the victim of bullying read on.

National Mediation Awards 2015

The Professional Mediation Association held their Annual General Meeting and National Mediation Awards last week at Browns Courtrooms