Polly’s background is in education, specifically teaching children and young people permanently excluded from their mainstream schools, many of whom experienced complex emotional and behavioural difficulties. Working in this environment frequently presented Polly with situations of high conflict and rapidly escalating hostility that required empathy, respect and the ability to communicate with great skill, and enabled her to train and practice Non-Violent Crisis Intervention Techniques, Restorative Approaches, and later to take a formal accreditation in Alternative Dispute Resolution, becoming a Mediator in 2007.
Since then, Polly has worked extensively as a community, workplace and special educational needs and disability mediator, as well as delivering mediation focused training across the private, public and voluntary sector. She has worked as a Peer Mediator teacher in schools, and most recently worked alongside the Civil Mediation Council and the College of Mediators to write and deliver an advanced training course for qualified mediators, wishing to carry out mediations in the field of special educational needs and disability. She has successfully mediated numerous cases in which both parties were entrenched in longstanding disputes regarding bullying, harassment and employee relations, as well as those in which all hope for anything other than grievance and disciplinary measures were lost.
Polly is extremely passionate about mediation, viewing the process as a valuable opportunity for empowerment, cohesive problem solving and the development of positive communication and mutual understanding. She is highly regarded for her approach – she is professional and assertive, yet warm and engaging, and wholly committed to fairness and neutrality.
She is committed to all matters of social inclusion and as a result, became a published children’s author, having written and illustrated two children’s stories with themes around diversity, self-esteem, and disagreement resolution.
Polly lives in Hertfordshire with her husband, two daughters and their little dog, where they spend as much time in the great outdoors as possible.
What people say:
“Polly is an excellent mediator. She demonstrates exceptional active listening abilities and is sensitive to the needs and perspectives of all parties – and even during the most challenging of conversations, does not lose her warmth, confidence nor professionalism. She really is committed to working creatively with all parties to get the very best out of a dire situation, whilst remaining entirely impartial”.
“Polly is empathetic and skilled in the role of both mediator and trainer. She pays attention to detail and has excellent people skills, which build trust when tackling difficult conversations and issues”.