Interested in redefining the way your NHS trust resolves complaints, concerns and conflicts?
Join us and our special guests in our collective efforts to Redefine Resolution in the NHS!
Since 2001, we have been transforming the way the NHS handles conflict. In support of our continual efforts to create a better working environment in the healthcare sector, we’re delighted to be able to invite you to a half day conference, entitled ‘Redefining Resolution in the NHS’. The conference will explore how trust leaders can embed a fair and just culture by reframing some of their traditional HR and management systems. It is our passion to help build a safer NHS with a happier, more productive workforce.
TCM founder and CEO, David Liddle, will be leading this FREE online conference*, alongside a select list of guest speakers from across the healthcare sector. Together we’ll share our collective insights into supporting effective resolution for a positive, more constructive NHS.
*limited to the first 100 spaces for NHS leaders. £195 +VAT charge shall apply after these places are filled.
– Confirmed Speakers –
CEO and Founder of the TCM Group
Emeritus Professor Charlotte Rayner
Senior Researcher at Portsmouth University
Executive Director at the HPMA
Senior Researcher at the CIPD
Deputy Director of HR & OD at Chelsea & Westminster Hospitals
Head of Programmes at the TCM Group
Consultant in Emergency Medicine & co-founder of Civility Saves Lives
Consultant Haematologist at Northumbria Healthcare NHSFT
Founder of Conduct Change Ltd
Lead Advisor at NHS Resolution
Healthcare conflict resolution, redefined
All healthcare staff have a shared desire and responsibility to keep patients safe, and here at The TCM Group, we strive to do all we can to support this. Unfortunately, as is the case in any workplace, mistakes are inevitably made. Such occurrences are rarely to blame on one person, however, too often, HR processes have a tendency to create a blame culture in which staff are reluctant to speak up and learn from such mistakes. What is really needed is a fair and just culture, in which all staff are treated consistently, mistakes can be learnt from, and issues promptly resolved.
The TCM Group have helped over 300 NHS trusts and health/ social care organisations in transforming the way they respond to conflict. The hallmark of this has been our ground-breaking Resolution Policy, to replace traditional grievance and disciplinary policies within the NHS. By adopting a more modern and progressive approach for handling workplace issues, we’ve helped numerous healthcare trusts and many other public/ private sector organisations. Our philosophy is that we can take the grief out of a grievance, by promoting mediation and early resolution, while reserving formal processes for the most serious disputes.
Conference Lead, David Liddle shares his thoughts ahead of the event:
“Having worked with hundreds of trusts to help them to develop a Just Culture, I have seen first-hand that the biggest barrier to fairness, justice, dialogue and compassion in the NHS is the way that complaints, concerns and conflicts are currently managed. This unique conference will explore how NHS Trusts can replace their traditional discipline and grievance procedures with an overarching Resolution Framework™ This is a radical move, but one which encourages healthy, restorative dialogue, for a more values-based, outcome-oriented and person-centred culture.”
You can read David’s recent article in The Hospital Times here.
We are giving away the first 100 places away to NHS leaders, with the majority of these already snapped up, we advise booking quickly to avoid missing out. If you have any questions about The Resolution Framework™ or the event, please don’t hesitate to contact us.
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