“I first worked with TCM in 2013 when they helped me implement the Model Resolution Policy, with associated mediation training, in the adult residential care company I was HRD for. They supported the implementation and helped me understand how to set up an internal mediation scheme.

I valued their input and model so much, I repeated the exercise when I moved to a hospitality group in 2015. The quality of the training, the support materials and guidance on how to set up internal resolution services was invaluable.

Now I am heading up The TCM Group’s People & Resolution service. I am fortunate now to be able to share with a wide audience, the benefits, good practice and positive experiences I enjoyed with resolution in my previous roles, with other HR and People professionals.”