“I first worked with TCM back in 2014, when Royal Mail made the groundbreaking decision to implement an in-house mediation team, of which I was lucky to be part. For those first 2 years, the relationship between the 2 organisations was exceptionally close, with the Resolution Consultants from TCM supporting us every step of the way from our initial training, to implementation, marketing and development of the team as an integral part of Royal Mail’s culture change programme.

Once the initial team set-up was complete, I remained in touch with TCM, keeping on top of my skills as a mediator and broadening my knowledge through their CPD offerings. I’m even included in David Liddle’s first book, Managing Conflict, sharing my passion for mediation. It was, therefore, without hesitation, that on leaving Royal Mail in 2019, I approached David and the Team to become one of their Resolution Consultants.

Thanks to their support and encouragement, I was nominated for and won the Civil Mediation Council’s “Workplace Mediator of the Year” award in 2020. As a Resolution Consultant, my mediator career has gone full circle, and now I deliver their excellent National Certificate in Workplace Mediation and other CPD courses, especially in the area of conflict and mental health, in addition to mediation and facilitation services.”