“Mediation helps people to take responsibility for working with us to resolve their own issues. I have had one person who took part in mediation tell me that she felt able to say things that she never thought she’d be able to express. And that’s what I’m hearing from managers too; they tell me people are able to open up in ways they have rarely seen before during employee disputes, and issues are resolved much more quickly and much more satisfactorily for all parties.”