“TCM certainly met our requirements and listened to our feedback to change the initial facilitator proposed to a more compatible match which represents excellent client service. It was great working with Aideen, she was very aligned to our Plan values and took the time to understand our needs and was open to suggestions for the format of the workshop and she also asked about the participants and their specific areas of interest so she had more of an idea of her audience before she met them. On the day she facilitated the session well and put everyone at ease and created an informal space that encouraged discussion and dialogue. She ensured everyone’s voices were heard and she did a good job of assimilating all of the various ideas into a visual representation of the process map which was really helpful as there were lots of suggestions from those in the room. She has also been very patient as the internal processes have delayed the next steps on this piece of work. We would definitely use TCM again and recommend to others (and have already started to do that).”