“We know that conflict is unavoidable, but we know that when it’s handled well, it can be a driver for positive change. In fact, we strongly believe that that positive and constructive conflict can fuel our creativity. And as a creative business, creativity is at the core of everything we do. That’s what excites us about implementing a Resolution Framework – it’s an opportunity for us to reframe the conversations that we’re having about conflict across the business. It gives our leaders the tools and the space that they need to be able to resolve those issues early, informally and constructively. The TCM approach – and this is important – aligns with our purpose, creates space for people to engage in constructive dialogue, and provides the ability to facilitate open and honest adult-to-adult conversations.”